The SentiSum Blog

Here's all our written content for customer service, customer experience, and product teams. You'll find blog articles, guides, checklists, product updates and more.
Blog Home
Customer Sentiment
CSAT
Customer Service
CSAT
Why should you separate product and agent CSAT?
CSAT
How to improve CSAT with customer sentiment analysis
Product
How can you build a better product roadmap using customer service data?
Product
Identifying product bugs accurately and quickly (using automated ticket tagging)
Customer Sentiment
How to improve NPS with customer sentiment analysis? [+Example]
Customer Sentiment
Why is customer sentiment analysis essential to boosting NPS?
Customer Sentiment
Customer retention in eCommerce: How customer sentiment analysis can help
Customer Sentiment
Why do you need customer sentiment analysis in order to improve customer retention?
Customer Service
6 steps to create a successful knowledge centre
Customer Experience
Creating branded customer experiences
Customer Sentiment
What can FinTech companies achieve with customer sentiment analysis?
CSAT
Customer Feedback Benefits: 5 Ways It Improves Customer Satisfaction
Customer Service
How James Villas Reduced First Response Time by 46% With AI Based Automation
Customer Experience
4 Engaging Ways to Present a Survey Analysis Report (With Samples)
Tagging
SentiSum’s Automated Tagging & CS Analytics, Now Available on Dixa
SentiSum Update
New in SentiSum: Customised Views and Advanced Filters
Customer Service
6 ways to scale customer service [Part 1]
Customer Service
How AI in customer service helps you scale
Tagging
How to automate ticket tagging using NLP tools (and why you should)
Customer Sentiment
How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds
Customer Service
9 reliable ways to prioritize customer service tickets and requests
CSAT
Customer Satisfaction: Measure, Analyse and Improve CSAT
Customer Experience
5 Rules for Turning Customers Into Brand Advocates: An Analysis of 300k+ Customer Reviews
Customer Experience
Customer journey mapping: A six step expert guide
Customer Service
This guy works in a call center and draws rude customers—they are hilarious
Customer Service
22 ways to use AI ticket tags to optimise customer service
Customer Service
4 unique tactics to sell the value of customer service & experience internally
SentiSum Update
How we democratise customer service insights reporting via your inbox
Customer Service
8 unique customer service improvement ideas you can use to drive ROI
Customer Service
+6 ways to prevent burnout in your customer service team
Customer Service
The Future of Customer Service: Emerging Trends & Innovations (2021-2026)
Customer Service
Is WhatsApp the future of customer support?
Artificial Intelligence
How to buy AI for customer experience analytics
Know us
Why is machine learning NLP so good at Zendesk support ticket categorisation?
Customer Service
Customer service retention: How insights solve your retention problem
Tagging
Why customer service tickets are your most valuable insight channel
SentiSum Update
SentiSum Security: Let's talk about your FAQs
Customer Service
3 sure-fire ways to reduce tickets during a user-wide technical failure
Customer Service
Customer service memes: 26 damn relatable memes
NPS
Two experiments that increased Schuh's basket size, conversion rates and NPS scores
Artificial Intelligence
NLP and text mining: A natural fit for business growth
Artificial Intelligence
Text analysis: Everything you need to know
Customer Experience
Customer Touchpoints | Definitions, strategies, & expert interviews
How to improve CSAT with customer sentiment analysis
How to improve NPS with customer sentiment analysis? [+Example]
Why is customer sentiment analysis essential to boosting NPS?
Customer retention in eCommerce: How customer sentiment analysis can help
Why do you need customer sentiment analysis in order to improve customer retention?
What can FinTech companies achieve with customer sentiment analysis?
4 Engaging Ways to Present a Survey Analysis Report (With Samples)
Why should you separate product and agent CSAT?
How to improve CSAT with customer sentiment analysis
Customer Feedback Benefits: 5 Ways It Improves Customer Satisfaction
Customer Satisfaction: Measure, Analyse and Improve CSAT
How can you build a better product roadmap using customer service data?
Customer retention in eCommerce: How customer sentiment analysis can help
Why do you need customer sentiment analysis in order to improve customer retention?
6 steps to create a successful knowledge centre
Customer Feedback Benefits: 5 Ways It Improves Customer Satisfaction
How James Villas Reduced First Response Time by 46% With AI Based Automation
4 Engaging Ways to Present a Survey Analysis Report (With Samples)
6 ways to scale customer service [Part 1]
How AI in customer service helps you scale
9 reliable ways to prioritize customer service tickets and requests
5 Rules for Turning Customers Into Brand Advocates: An Analysis of 300k+ Customer Reviews
This guy works in a call center and draws rude customers—they are hilarious
22 ways to use AI ticket tags to optimise customer service
4 unique tactics to sell the value of customer service & experience internally
How we democratise customer service insights reporting via your inbox
8 unique customer service improvement ideas you can use to drive ROI
+6 ways to prevent burnout in your customer service team
The Future of Customer Service: Emerging Trends & Innovations (2021-2026)
Is WhatsApp the future of customer support?
Customer service retention: How insights solve your retention problem
Why customer service tickets are your most valuable insight channel
3 sure-fire ways to reduce tickets during a user-wide technical failure
Customer service memes: 26 damn relatable memes
Resources
Product
Company
Integrations