Our Freshdesk sentiment analysis integration.

SentiSum automates the analysis of all your support channels & surveys to uncover accurate, detailed customer insights in real time.

Startups love us, enterprises trust us.

What our Freshdesk integration does for you

Improve agent productivity

Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights

Extract valuable insights

Auto-triage support queries to the right team in real-time and reduce your average handle time significantly

Improve CX and sales

Automatically prioritise important customer queries based on urgency, risk, and sentiment

A simple-to-use single source of truth

With SentiSum's simple-to-use UI, you won't need technical know-how to understand the topic and sentiment of every support ticket. You, or anyone in your team, can simply switch between contact channels, filter by topic or subtopic.

Make support tickets searchable

Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic. Say goodbye to manually digging through conversations.

Get 'reasons for contact' trends in your inbox

Our daily digest email ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to support data.

Proven Benefits of our Freshdesk Analytics

Quantify & confirm assumptions

Reduce weekly reporting time by 20x

Understand and tackle friction points


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Is your AI accurate, or am I getting sold snake oil?

The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.

Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.

We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.

Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-week trial