NLP-powered automation for Freshdesk
SentiSum uses NLP technology to accurately tag every support query at a granular level. You'll have one consistent understanding of why customers are contacting you across every contact channel.
What our Freshdesk integration does for you
Improve agent productivity
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Extract valuable insights
Auto-triage support queries to the right team in real-time and reduce your average handle time significantly
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
A simple-to-use single source of truth
With SentiSum's simple-to-use UI, you won't need technical know-how to understand the topic and sentiment of every support ticket. You, or anyone in your team, can simply switch between contact channels, filter by topic or subtopic.
Make support tickets searchable
Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic. Say goodbye to manually digging through conversations.
Get 'reasons for contact' trends in your inbox
Our daily digest email ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics. Subscribe anyone to bring company-wide access to support data.
Proven Benefits of our Freshdesk Analytics
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.
Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.
We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.
Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.
Try SentiSum today
Democratise voice of the customer insights across your company