At Sentisum, security isn't just a checkbox; it's at the core of our mission. Trust is the bedrock of everything we do. It is how we operate. We're fully committed to securing your data, models, and products because your trust means everything to us. We invest in protecting your information and the technology driving artificial general intelligence. We stay informed and ahead, constantly gearing up against new security challenges to prepare for emerging security threats.


Sentisum complies with GDPR. We execute a Data Processing Agreement if your organization or use case requires it.

Our platform has been evaluated by a third-party security auditor and is SOC 2 Type 2 compliant.

External auditing

Our platform undergoes annual third-party penetration testing, which identifies security weaknesses before they can be exploited by malicious actors.

Customer requirements

At Sentisum, we are fully equipped and experienced with helping our customers meet their regulatory, industry and contractual requirements.

To learn more, write to us here :

Frequently asked questions

How is my data protected?

We prioritize the security of your data and have implemented robust measures to safeguard it. This includes encryption protocols, access controls, and regular security audits.

How long is my data stored?

We retain your data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required/requested.

How do you handle data breaches?

In the event of a data breach, we have incident response plans in place to mitigate the impact and notify affected individuals as required by applicable laws and regulations.

How can I update or correct my data?

You can update or correct your data by contacting our support team at We will promptly assist you in making the necessary changes.

Are your employees trained on data security?

Yes, our employees undergo regular training on data security best practices to ensure the confidentiality and integrity of your data.

Can I request my data to be deleted?

Yes, we will delete your content (such as tickets, model predictions) when you submit to A data deletion request can take up to 30 days to process once it has been received.

We are committed to protecting people’s privacy.

Our goal is to build helpful AI models

We want our AI models to learn about the world—not private individuals. We use training information to help our AI models, learn about language and how to understand and respond to it.

We work to:

  • Reduce the amount personal information in our training datasets
  • Train models to reject requests for personal information of private individuals
  • Minimize the possibility that our models might generate responses that include the personal information of private individuals

Ways to manage data

One of the most useful features of AI models is that they can improve over time. We continuously improve our models through research breakthroughs and exposure to real-world problems and data.

More information

For more information on how we use and protect personal information, please read our data usage policy and privacy policy doc here.