Bring multiple data sources together to understand CSAT
We'll quantify the topic and sentiment of every piece of your qualitative feedback in seconds. For those CSAT scores without an explanation, you'll see the support ticket topic and additional CRM context.
Have more actionable information at your fingertips than ever.
Built to save you time
Improve customer satisfaction scores at the root
SentiSum's machine learning-based analytics surfaces granular insight, whatever the scale.
You'll suddenly have access to quantitative topics and their sentiment, in enough detail to uncover what's responsible and work on a fix.
Run a more simple, complete QA
It's hard to coach your agents when 70% of CSAT survey results have no explanation attached to them.
With SentiSum, you'll have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.
Save significant analysis time and reporting time
SentiSum gives you a real understanding of customer satisfaction, without the effort.
Simply login to SentiSum to have a real-time understanding of CSAT scores and customer sentiment.
Make beautiful reports in seconds.
Automated tagging engine
Extract granular, actionable insight from customer conversations.
Auto-prioritisation and triage
Route and prioritise tickets based on their topic and sentiment.
Monitor reviews & social comments
Automatically turn angry reviews or social comments into tickets.
Survey data analysis
Understand the topic and sentiment of 100% of CSAT & NPS surveys.