Customer stories

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British Airways Holidays

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that impacted their stay." Read more.

— Catherine Onions,  Head of Customer Service

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Schuh.com

"The biggest impact on our customer-company relationship has been a much clearer impact "to do" list for teams in their efforts to reduce customer friction." Read more.

— Sean Mckee, Director of eCommerce & CX

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Leading eCommerce tyre retailer

"SentiSum helps us proactively fix issues for future transactions and understand why customers contact us. The platform helps us identify issues that previously went unnoticed and would have continued to cause issues for our customers" Read more.

— Director of Customer Support

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Unicorn status meal kit delivery company

"We loved the regular, automated reporting through the email digest. Multiple teams are now on top of anomalies, and are working continuosly to tackle contact volume drivers. We can now be proactive in reducing tickets and give our customers the best service possible."

— Director of Customer Care

Confidently understand reasons for contact

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