Our customer stories

You're in great company with businesses all over the world.

D2C - Ecommerce
Transforming Customer Experience with SentiSum Insights

Otrium, an innovative online fashion outlet, partnered with SentiSum over a year ago to transform its customer support and feedback loop.

D2C - Ecommerce
How Lakrids By Bülow identified points of friction in CX and improved CSAT scores

We speak to Head of Consumer Service and Sales Support, Løkke Engraf, about implementing SentiSum at Lakrids By Bülow and building processes with customer feedback at the forefront of every decision.

B2B - Tech
How Hopin are encouraging wider teams to self-serve insights from customer support data

We speak to Hopin about their ticket tagging and customer support insights journey before and after discovering SentiSum, and how SentiSum's automations are allowing wider departments to shape their roadmaps using support data

D2C - ecommerce
How Butternut Box use SentiSum to drive customer satisfaction and increase retention

Learn how Butternut Box's customer happiness team use SentiSum to drive customer satisfaction and increase retention by analysing customer support and NPS data.

D2C - ecommerce
How Scandinavian Biolabs use SentiSum to reprioritise product roadmaps and identify churn drivers

Scandinavian Biolabs are using SentiSum to share VOC insights across their organisation. We discuss how customer support insights inform product roadmap and development.

B2B - Tech
How Hotjar are using SentiSum to eliminate manual processes in discovering product feedback

How Hotjar integrate Zendesk with SentiSum to automate tagging and reporting, allowing them to work more closely with product teams to implement VOC in their product feedback loop.

B2c - FOOD
How Gousto turned 9 VoC channels into a single view of the customer with AI

Using SentiSum's real-time topic and sentiment recognition, Gousto centralised insights from nine voice of customer channels into one platform

Travel - digital
How James Villas Reduced First Response Time by 46% in weeks

Using SentiSum auto-triage, James Villas decreased first reply time to urgent tickets by 46% in a few weeks. The agent team now spends more time with customers and the holiday experience has improved.

Screenshot of schuh homepage
ecommerce - fashion
How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.

airline - travel
How British Airways made sense of 100,000 reviews and NPS surveys in minutes

Learn how British Airways Holidays uses SentiSum's AI topic tagging and text analytics to monitor customer reviews and surveys.

ecommerce - cars
How a +£50m revenue eCommerce tyre retailer reduced support tickets by 37% with AI insights

We speak to Hopin about their ticket tagging and customer support insights journey before and after discovering SentiSum, and how SentiSum's automations are allowing wider departments to shape their roadmaps using support data

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Our customer stories

You're in great company with businesses all over the world.

D2C; Ecommerce
Screenshot of Gousto homepage

How Lakrids By Bülow identified points of friction in CX and improved CSAT scores


We speak to Head of Consumer Service and Sales Support, Løkke Engraf, about implementing SentiSum at Lakrids By Bülow and building processes with customer feedback at the forefront of every decision.
B2B; Tech
Screenshot of Gousto homepage

How Hopin are encouraging wider teams to self-serve insights from customer support data


We speak to Hopin about their ticket tagging and customer support insights journey before and after discovering SentiSum, and how SentiSum's automations are allowing wider departments to shape their roadmaps using support data
D2C; Ecommerce
Screenshot of Gousto homepage

How Butternut Box use SentiSum to drive customer satisfaction and increase retention


Learn how Butternut Box's customer happiness team use SentiSum to drive customer satisfaction and increase retention by analysing customer support and NPS data.
D2C; Ecommerce
Screenshot of Gousto homepage

How Scandinavian Biolabs use SentiSum to reprioritise product roadmaps and identify churn drivers


Scandinavian Biolabs are using SentiSum to share VOC insights across their organisation. We discuss how customer support insights inform product roadmap and development.
B2B; Tech
Screenshot of Gousto homepage

How Hotjar are using SentiSum to eliminate manual processes in discovering product feedback


How Hotjar integrate Zendesk with SentiSum to automate tagging and reporting, allowing them to work more closely with product teams to implement VOC in their product feedback loop.
D2C; Food
Screenshot of Gousto homepage

How Gousto turned 9 VoC channels into a single view of the customer with AI


Using SentiSum's real-time topic and sentiment recognition, Gousto centralised insights from nine voice of customer channels into one platform
Travel; Digital
JamesVillas Image

How James Villas Reduced First Response Time by 46% in weeks

Using SentiSum auto-triage, James Villas decreased first reply time to urgent tickets by 46% in a few weeks. The agent team now spends more time with customers and the holiday experience has improved.

eCommerce; Fashion
Screenshot of schuh homepage

How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.

Airline; Travel
Screenshot of BA homepage

How British Airways made sense of 100,000 reviews and NPS surveys in minutes

Learn how British Airways Holidays uses SentiSum's AI topic tagging and text analytics to monitor customer reviews and surveys.

eCommerce; Cars
Screenshot of tyres homepage

How a +£50m revenue eCommerce tyre retailer reduced support tickets by 37% with AI insights

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.