Customer stories

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More customer stories

BA Logo

British Airways Holidays

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that impacted their stay." Read more.

— Catherine Onions,  Head of Customer Service

Schuh Logo

"The biggest impact on our customer-company relationship has been a much clearer impact "to do" list for teams in their efforts to reduce customer friction." Read more.

— Sean Mckee, Director of eCommerce & CX

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Leading eCommerce tyre retailer

"SentiSum helps us proactively fix issues for future transactions and understand why customers contact us. The platform helps us identify issues that previously went unnoticed and would have continued to cause issues for our customers" Read more.

— Director of Customer Support

Meal Kit Logo

Unicorn status meal kit delivery company

"We loved the regular, automated reporting through the email digest. Multiple teams are now on top of anomalies, and are working continuously to tackle contact volume drivers. We can now be proactive in reducing tickets and give our customers the best service possible."

— Director of Customer Care

“We can now proactively identify negative feedback, respond to it, and fix issues.”

Jack Ames

Contact Centre Manager

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