Our SurveyMonkey text & sentiment analysis integration.
SentiSum automates survey analysis to uncover accurate, detailed customer insights from all your feedback in real time.
What our Survey Monkey integration does for you
Improve agent productivity
Auto-triage support queries to the right team in real-time and reduce your average handle time
Extract valuable insights
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
Accurately automate tagging at a granular level
SentiSum automatically tags every survey result with detailed topics and sentiment.
You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
Collaborate against customer friction
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.