Guides

At SentiSum, we're passionate about helping CX and customer service leaders improve customer experience. Here you'll find a number of our guides to help you do just that.

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Support-driven growth eBook

Support-driven growth: From cost centre to revenue driver

Start driving growth from the contact centre with this expert-interview driven guide.

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6 steps to create a successful knowledge centre

We cover how to create a successful knowledge centre that your customers can engage with, or to improve your existing one.

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How to handle and reduce customer complaints

In this long read, you'll learn how to resolve complaints in the short-term and tackle the root cause of them in the long-term.

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How AI in customer service helps fast-growing companies scale

We take a look at how AI in customer service creates efficiency.

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7 tactics for selling the value of customer experience internally

Learning to sell the value of CX is key to getting it prioritised. Here's a guide to help.

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Post pandemic checklist for support leaders

As we come out of the pandemic, make sure to check these off the list.

NPS

Customer Feedback Analysis: Surveys & Support

Boost your customer experience with this complete analytics guide.

CSAT

Customer satisfaction: Understand, measure, and improve

Learn how to improve CSAT from 5 experts.

VoC Software

49+ Top Voice of the Customer Tools

The full list of awesome VoC tools.

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How to create a customer service improvement plan

We detail how to build a customer service improvement plan that improves your KPIs.

Check out our recent Town Hall: How can AI help you improve customer sentiment and reduce reply times?
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