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Actionable strategies for creating an unforgettable support experience.

One short article. One podcast. Every week.

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Previous Insights Podcasts

Interview with Dimple, GoCardless

How to create a happy & productive customer service culture

Interview with Dimple, GoCardless

Interview with Svitlana Gaunt, Customer Experience Operations Lead at Otrium

How Otrium successfully changed BPO while scaling

Interview with Svitlana Gaunt, Customer Experience Operations Lead at Otrium

Interview with Luis Pinto, Director of Customer Experience at Remote

How to hire, onboard and retain a fast-growing remote team

Interview with Luis Pinto, Director of Customer Experience at Remote

Interview with Joe Quinlivan, Head Of Customer Care at Gousto

How Gousto built a competitive advantage in customer care using technology

Interview with Joe Quinlivan, Head Of Customer Care at Gousto

Interview with Emma Sopadjieva, Head of CX Analytics at ServiceNow

How to influence customer-centric change at your business

Interview with Emma Sopadjieva, Head of CX Analytics at ServiceNow

Interview with Cornelia Konstantyner, Head of CX at Organic Basics

CX & climate change: the hidden cost of returns

Interview with Cornelia Konstantyner, Head of CX at Organic Basics

Previous Insights Articles

How language improves customer service

Could a simple shift in language change how everyone views customer service?

How to create a customer-centric culture

Here are 5 steps for creating a customer-centric culture that makes decisions through the customer lens.

Best practice for building a tagging taxonomy

Your tagging taxonomy is a key part of the customer support feedback loop. Make it spectacular, or get ignored.