Support Insights Podcast Cover
Actionable strategies for creating an unforgettable support experience.
One short article. One podcast. Every week.
Welcome! You'll receive an email when we next send one out :)
Oops! Something went wrong. Please refresh the page and try again.

Previous Insights Podcasts

Interview with Aistė Sobutienė, the customer support director at Vinted
Episode 33
How to get your product and support teams to work together
Interview with Aistė Sobutienė, the customer support director at Vinted
Interview with Aistė Sobutienė, the customer support director at Vinted
Episode 32
Busting the three biggest customer service myths
Interview with Aistė Sobutienė, the customer support director at Vinted
Interview with Iman Safari, Customer Service Manager at Interflora
Episode 31
Why you need to stop rushing your agents (and other ways to create a customer service culture)
Interview with Iman Safari, Customer Service Manager at Interflora
Round up by featuring 6 of our previous guests.
Episode 30
The power of agent empowerment
Round up by featuring 6 of our previous guests.
Interview with Fabrice Dowling, HeliosX Group
Episode 29
Setting up a multibrand customer support team
Interview with Fabrice Dowling, HeliosX Group
Interview with Dimple, GoCardless
Episode 28
How to create a happy & productive customer service culture
Interview with Dimple, GoCardless

Previous Insights Articles

#3
How language improves customer service
Could a simple shift in language change how everyone views customer service?
Read More
#2
How to create a customer-centric culture
Here are 5 steps for creating a customer-centric culture that makes decisions through the customer lens.
Read More
#1
Best practice for building a tagging taxonomy
Your tagging taxonomy is a key part of the customer support feedback loop. Make it spectacular, or get ignored.
Read More
Resources
Product
Company
Integrations