Actionable strategies for creating an unforgettable support experience.
One short article. One podcast. Every week.
Welcome! You'll receive an email when we next send one out :)
Oops! Something went wrong. Please refresh the page and try again.
Automated tagging & reporting
Support Insights Podcast
Books & guides
Join our community
30 days free
Done! We'll call you soon to setup a product demo.
Oops! Something went wrong while submitting the form. Stuck? Email us directly on firstname.lastname@example.org.
Previous Insights Podcasts
How to create a happy & productive customer service culture
Interview with Dimple, GoCardless
How Otrium successfully changed BPO while scaling
Interview with Svitlana Gaunt, Customer Experience Operations Lead at Otrium
How to hire, onboard and retain a fast-growing remote team
Interview with Luis Pinto, Director of Customer Experience at Remote
How Gousto built a competitive advantage in customer care using technology
Interview with Joe Quinlivan, Head Of Customer Care at Gousto
How to influence customer-centric change at your business
Interview with Emma Sopadjieva, Head of CX Analytics at ServiceNow
CX & climate change: the hidden cost of returns
Interview with Cornelia Konstantyner, Head of CX at Organic Basics
See more episodes
Previous Insights Articles
How language improves customer service
Could a simple shift in language change how everyone views customer service?
How to create a customer-centric culture
Here are 5 steps for creating a customer-centric culture that makes decisions through the customer lens.
Best practice for building a tagging taxonomy
Your tagging taxonomy is a key part of the customer support feedback loop. Make it spectacular, or get ignored.
Support ticket analytics
Customer feedback software
Zendesk chat analytics integration