SentiSum's AI automatically uncovers granular insights from all your customer feedback channels. You'll know the topic and sentiment of every piece of customer feedback in real-time.
"No more tagging, just root cause insights on-demand. Every team has started using support insights!"
Director of Customer Service, +$50m revenue fast-growth company
SentiSum is built using machine-learning based NLP. It's designed to understand and tag customer contacts in a way that's:
1/ Accurate: It tags based on meaning, not keywords.
2/ Granular: Tags get to the root cause of the topic.
3/ Real-time: Everything happens in milliseconds.
You can trust SentiSum tags to underpin strategic change across your business.
P.s. We cover 100s of languages and channels (even voice.)
Customer reviews and surveys provide useful insight into customer friction points and churn drivers.
With SentiSum, you have unprecedented access to the topics held within the collected data. You'll understand the topics and sentiment of customer feedback at scale.
It becomes simple to identify areas for CX improvement and drive positive business outcomes based on feedback insights.
Our sentiment analytics engine continuously analyses your review sites and social channels, and identifies negative feedback in real-time. You can respond quickly and prevent damaging brand events.
Our AI engine understands each contact channel, survey and review at a granular level.
We make it easy to access and report customer insight so you can build a customer-centric culture, tackle churn and boost revenue.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.