AI-Powered Feedback Analytics Software

Put your customer experience first with real-time, detailed insights across any voice of customer channel. Powered by advanced AI technology.

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"Sentisum is a fantastic tool that has helped our team tap into customer sentiment trends and understand key pain points within customer feedback."—Alejandra R on G2

Startups love us, enterprises trust us.

How Our Customer Feedback AI Works

Accurate. Granular. Fast.

Sentisum uses the latest advances in natural language processing to analyze your calls, chats, emails, and survey results.

It doesn't analyze feedback or support conversations like a human. We're slow and make mistakes.

Our AI is the opposite. It finds it easy to analyze large volumes of unstructured feedback data. Even at huge scales it understands the nuances of complex speech and text.

You'll be able to make confident data-driven decisions based on trends in your customer's pain points and sentiments.

About our Tech

Platform Features

Get to the heart of the problem.

Our AI will quantify the issues and sentiments your customers mention in their feedback.

Within the platform, you'll be able to deep dive and explore this data to build a complete understanding of your customer's needs.

Benefits

Get answers, faster.

Advanced data analytics, without relying on anyone else.

Spend less time on 'what' and more on 'why' and 'how'

Truly multichannel feedback analytics.

We believe customer support is your best source of voice of customer. It's fast, frequent, and unbiased.

However, SentiSum integrates with all your survey, review, and customer support channels so you have one unified approach to customer experience.

Benefits

Useful insights and analysis, whatever the scale.

Discover true drivers of NPS, CSAT, and sentiment.

Unlock a goldmine of actionable insights from customer support.

Built with simplicity in mind.

We believe customer experience insights should be accessible to everyone in your organization. So, we built a platform that's so simple to use that anyone can inform their projects with CX data.

For example, you can simply ask our AI a question and it will tell you the answer based on all your customer feedback data.

Benefits

No more waiting, get the answers you need instantly

Complex insights made easy, no expertise needed

Spend less time on 'what' and more on 'why' and 'how'

Connect & combine datasets to get deeper insights.

Our feedback analytics software helps you combine insights to get a complete view of the trends affecting your customers.

For example, you'll understand why a customer left an NPS or CSAT rating even if they didn't tell you why.

Benefits

Improve your NPS & CSAT scores with more detailed insights.

Solve the frustrating lack of feedback data.

Save time on analysis and reporting.

Triage tickets

Say goodbye to inaccurate, high-level thematic analysis

Actionable Insights

Turn every customer conversation & survey into actionable insight that feeds into product, website, operations and CX teams. Route and prioritise inquiries based on nuanced topics and subtopics.

Unique tailored modelling

SentiSum builds each customer a customised AI model. Your tailored model gets to the heart of issues impacting your customers, so root cause analysis is quick and easy. Catch new, trending and hidden issues.

One holistic view

SentiSum covers every contact channel. Whether it’s voice, email, chat, social media, CSAT, NPS, you’ll have one complete understanding of customer conversations and feedback.

Don't take our word for it

We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Customer story

Joe Quinlivan

Head of Customer Care

“With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."

Customer story

Nick Moreton

Director of customer support

"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

Customer story

Johannes Ganter

Head of CRM & Digital

View all customer stories

Feedback Analytics FAQ

How Much Does it Cost?

Our feedback analytics software starts at $3,000 per month. The main factors that influence price are the number of channels you analyzed and the volume of feedback. Please book a product demo with our team for a no-obligations discussion on pricing.

Who Is Your Feedback Analytics Software Built For?

We've noticed that enterprises with at least 3,000 monthly pieces of feedback or support conversations get the most value from our product. This is because Sentisum is particularly useful with larger the volumes data—where the AI can give instant answers despite the complexity.

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-week trial
Try it out for freeBook a demo
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Customer feedback software that brings every channel together.

SentiSum's insights platform uncovers actionable customer insights from every source—speech and support tickets included. You then democratise them with our dashboard so that every team can make better, customer-centric decisions.

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Survey analysis with sentiment analytics tool

"As a team, we've saved a ton of time getting to actual, actionable insights from our surveys. As a company, we're moving quickly towards a competitive customer experience."

Director of Customer Service, +$50m revenue fast-growth company

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SentiSum tags free text data with unparalleled accuracy and granularity

A daily email full of customer insights

It works like a human does, but better

SentiSum's text and sentiment analytics AI works using machine learning. It doesn't rely on keywords like many automated tools, it reads like you and me.

For you, that means real-time, real accurate insights. You'll have the volume, intent, sentiment and topic of each and every piece of customer feedback or conversations—without any of the work or worry.

We then bring all your customer insights together in one, easy-to-use dashboard so that they're democratised, and anyone can leverage them for better decision-making.

Build transparency across your organisation

We've built-in a number of communication and transparency tools to our platform.

There's options like a daily email with the latest trends and contact drivers, or the ability to create a 'View' so that your colleagues only see the insights relevant to their current projects.

Whatever you choose to do, SentiSum will help you collaborate with others across your organisation against customer friction.

A daily email full of customer insights

Say goodbye to inaccurate, high-level thematic analysis

Actionable Insights

Turn every customer conversation & survey into actionable insight that feeds into product, website, operations and CX teams. Route and prioritise inquiries based on nuanced topics and subtopics.

Unique tailored modelling

SentiSum builds each customer a customised AI model. Your tailored model gets to the heart of issues impacting your customers, so root cause analysis is quick and easy. Catch new, trending and hidden issues.

One holistic view

SentiSum covers every contact channel. Whether it’s voice, email, chat, social media, CSAT, NPS, you’ll have one complete understanding of customer conversations and feedback.

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-weeks trial

Start Free TrialBook a Demo
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