Get multichannel feedback analytics with AI
Granular Insights On Any Channel
It works like a human does, but better
SentiSum's text and sentiment analytics AI works using machine learning. It doesn't rely on keywords like many automated tools, it reads like you and me.
For you, that means real-time, accurate insights. You'll have the volume, intent, sentiment and topic of each and every piece of customer feedback or conversations—without any of the work or worry.
We then bring all your customer insights together in one, easy-to-use dashboard so that they're democratised, and anyone can leverage them for better decision-making.
Build transparency across your organisation
We've built-in a number of communication and transparency tools to our platform.
There's options like a daily email with the latest trends and contact drivers, or the ability to create a 'View' so that your colleagues only see the insights relevant to their current projects.
Whatever you choose to do, SentiSum will help you collaborate with others across your organisation against customer friction.
Say goodbye to inaccurate, high-level thematic analysis
Turn every customer conversation & survey into actionable insight that feeds into product, website, operations and CX teams. Route and prioritise inquiries based on nuanced topics and subtopics.
Unique tailored modelling
SentiSum builds each customer a customised AI model. Your tailored model gets to the heart of issues impacting your customers, so root cause analysis is quick and easy. Catch new, trending and hidden issues.
One holistic view
SentiSum covers every contact channel. Whether it’s voice, email, chat, social media, CSAT, NPS, you’ll have one complete understanding of customer conversations and feedback.