Support Insights
Community

Join the community to hear about the latest podcasts, updates and insights from us and customer professionals every week.

Community Mission

We believe that customer support is the heart of any business. Your customers hold a goldmine of insights about your business, and the key to your growth.
Our mission is to create a community of customer focused professionals from any and all industries to share the wealth of knowledge we all bring with one another.

Meet our Community Manager

Bryony Mulkern

With a background as a customer service agent, I absolutely love hearing about all of the fantastic things people are learning from their customers on a daily basis.
Whether you’re all about creating a good agent culture or you want to reminisce about the craziest things you’ve seen in your career, reach out to me on LinkedIn for a chat!

Support Insights Podcast

A new episode with a guest who is passionate about the world of customer service and experience every other week.
We talk about all things customer centric from data analysis to call centre culture to share learnings, experiences and opinions.