Automatically turn reviews and comments into support queries

SentiSum monitors every customer review and social media comment in real-time. We'll then auto-create support tickets for those in need of a fast response.

CSAT analytics and insights using AI automation

"I can now easily show the rest of the company what's driving customer contact and together we can drive positive change. It's exciting."

Director of Customer Service, +$50m revenue fast-growth company

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How it works

Watch a 30-second explainer below

An image showing AI ticket tagging and automated support ticket tagging

Monitor and tag in real-time

SentiSum's AI-engine reads and understands qualitative data.

Whatever the channel–Trustpilot through to Facebook comments—we'll make sure you're quickly aware and responding to unhappy customers.

You'll also be able to uncover granular customer insights you can use to improve customer experience.

About our tech

Built to save you time

Integration social monitoring tools Facebook, Twitter

Save time on monitoring

SentiSum is always working in the background. You'll save significant employee time by replacing ad-hoc monitoring with technology that never misses a thing.

Respond quickly to customers in need

Some comments and reviews signify a customer who's about to leave you for good. Others are a PR storm waiting to happen.

Do damage control and win customers over before it's too late.

Social media response fail image from Twitter
Brand drivers

Maintain your brand

Negative comments and reviews left by angry customers can damage your brand and your sales.

With SentiSum, you'll be sure that no unhappy customer is left unattended and their feedback is de-risked.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

Explore integrations

What you can do with SentiSum

Automated tagging

Automate your support ticket tagging and report actionable insight with ease.

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100% CSAT insights

Automated, granular CSAT analytics—even when no explanation is provided.

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Auto-prioritisation

Whether the topic is urgent or the customer sounds angry, respond faster to important tickets.

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Auto-ticket routing

Assign a particular agent or team depending on the topic of conversation.

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Auto-monitor reviews

Automatically turn angry reviews or social media comments into tickets to be handled.

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Auto-suggest responses

Suggest the right response for the ticket, so agents can respond quickly and efficiently.

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What IS SENTISUM'S IMPACT?

Making the case

SOFTWARE

What to look for in an AI for CX analytics tool

Read here
IMPACT

How AI tagging has cross-functional impact

Read here
TECHNOLOGY

Why ML-based tagging is better than keyword

Read here
“In less than 5 minutes, we are now able to understand the drivers of over 100k tickets”

Catherine Onions

Head of Customer Service

See it in action