Monitor and tag in real-time
SentiSum's AI-engine reads and understands qualitative data.
Whatever the channel–Trustpilot through to Facebook comments—we'll make sure you're quickly aware and responding to unhappy customers.
You'll also be able to uncover granular customer insights you can use to improve customer experience.
Built to save you time
Save time on monitoring
SentiSum is always working in the background. You'll save significant employee time by replacing ad-hoc monitoring with technology that never misses a thing.
Respond quickly to customers in need
Some comments and reviews signify a customer who's about to leave you for good. Others are a PR storm waiting to happen.
Do damage control and win customers over before it's too late.
Maintain your brand
Negative comments and reviews left by angry customers can damage your brand and your sales.
With SentiSum, you'll be sure that no unhappy customer is left unattended and their feedback is de-risked.
Automated tagging engine
Extract granular, actionable insight from customer conversations.
Auto-prioritisation and triage
Route and prioritise tickets based on their topic and sentiment.
Monitor reviews & social comments
Automatically turn angry reviews or social comments into tickets.
Survey data analysis
Understand the topic and sentiment of 100% of CSAT & NPS surveys.