Unified Signals

All your customer signals, finally unified.

SentiSum unifies tickets, calls, reviews, surveys, and CRM notes into a single source of truth. So, your teams spot issues early, understand why they’re happening, and stop customers from leaving.

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Detected

Billing disputes +48%

Root Cause:

iOS auto-renew copy confusion

Fix:

Updated copy 
Paused promo emails

Impact:

CSAT dip reversed in 3 days

Detected

Delivery complaints spike

Root Cause:

USPS carrier integration

Fix:

Switched fallback carrier
Proactive comms

Impact:

Complaints down 42%

Detected

Login failures on Android 12

Root Cause:

Auth timeout post-release

Fix:

Patch rolled out In-app banner

Impact:

Issue resolved before ticket spike

Every customer voice, in one place. One truth for your whole company.

One consistent way of understanding feedback

No more different tags, labels, or categories in every tool. Everyone sees the same picture of what customers are saying.

One place instead of five tools

No need to jump between your ticketing system, survey tool, review platform, call logs, and CRM. SentiSum pulls it together for you.

No IT help required

Connect Zendesk, Salesforce, Intercom, Trustpilot, and many more with a single click. No engineering work. No setup headaches.

One AI engine across all your conversations

Kyo reads every ticket, call transcript, review, survey response, and CRM note using the same logic — so nothing gets missed.

One early warning system for every signal

Whether an issue starts in tickets, calls, reviews, or surveys… you spot it early, get alerted instantly, and act before customers churn.

Integrations that connect every customer signal

SentiSum integrates with 100+ tools across your support, product and customer experience stack; bringing every signal into one intelligent stream.

Track spikes in volume, sentiment, repeat contacts or resolution times. Kyo analyzes chat, email, and voice transcripts to detect issues as they emerge, without tagging or dashboards.

Spot drops in CSAT or NPS and understand why using open-text feedback and real-time root cause detection across segments.  

Uncover churn signals or product friction embedded in agent notes or CRM activity. Kyo connects the dots across accounts and regions. 

Monitor real-time brand sentiment and emerging issues. Spot trends like delivery delays or pricing frustration before they become PR risks. 

Frequently asked questions

Answers to common questions about SentiSum's capabilities, set up, and how we help reduce churn

Frequently asked questions

Answers to common questions about Sentisum’s capabilities, set up, and how we help reduce churn

Unified Signals

What do you mean by “Unified Signals”?

Unified Signals is how SentiSum brings together every piece of customer feedback - from support tickets and calls to reviews, surveys, and CRM notes into one platform. It gives your teams a single, reliable view of what customers are saying and why, without switching between tools.

How is this different from our existing Voice of the Customer (VoC) system?

Yes. You can set manual thresholds by topic, channel, or segment—or let Kyo auto-adjust based on your baseline patterns.

What data sources can SentiSum connect to?

Absolutely. You can monitor any metric that matters to your business—like first response time, refund mentions, app crashes, or sentiment drops.

Who benefits most from Unified Signals?

Yes. You can set team-level alerting rules and delivery channels, so each group sees the signals most relevant to them.

How quickly can we start seeing insights?

Delivery delays, billing spikes, product bugs, negative sentiment trends, login failures, refund surges, and more—across support, reviews, surveys, and CRM notes.

How does SentiSum help with retention?

No. It works out of the box using AI-trained models that adapt to your data structure and language.

Can insights be shared outside the platform?

Slack, Teams, Zendesk, or email—wherever your team works. No need to visit a separate dashboard.

Is the platform secure and compliant?

Slack, Teams, Zendesk, or email—wherever your team works. No need to visit a separate dashboard.

Most Voice of Customer (VoC) tools stop at “what happened.”

Kyo goes further - to why it happened and what to do next.

Answers in Seconds

Ask, don’t analyze. Leaders and teams can ask natural questions like “Why did CSAT drop?” or “What’s causing repeat contacts?” and get instant, evidence-backed answers.

“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”

Steven Burt, Sr. Director Global CX

Understands Every Customer, in Every Language

Multilingual by default, Kyo analyzes feedback from all channels and detects themes, anomalies, and emerging risks across markets, languages, and regions.

Recently, an alert on ‘Account Blocked’ revealed that one user’s repeated messages caused the spike. Within minutes, I traced it in Zendesk and resolved it — something that would’ve taken much longer to figure out.

Sonia, Customer Experience &
Quality Manager

Trusted, Granular Explanations

Every answer includes context — root cause, trends, and supporting metrics. It’s not just sentiment; it’s evidence you can take to the board or the product roadmap.

“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”

Julia Farrell, Retail Coordinator

Built Into Everyday Tools

Kyo lives where your team already works — in Slack, Teams, dashboards, Zendesk, Intercom, and Salesforce. Anyone can ask questions, explore insights, and take action without switching context.

“For the first time, our CX, product, and marketing teams all work from the same source of truth.”

Joe Quinlivan, Head of Customer Care