Unified Signals

All your customer signals, finally unified.

SentiSum unifies tickets, calls, reviews, surveys, and CRM notes into a single source of truth. So, your teams spot issues early, understand why they’re happening, and stop customers from leaving.

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Trusted by teams at

Every customer voice, in one place. One truth for your whole company.

One consistent way of understanding feedback

No more different tags, labels, or categories in every tool. Everyone sees the same picture of what customers are saying.

One place instead of five tools

No need to jump between your ticketing system, survey tool, review platform, call logs, and CRM. SentiSum pulls it together for you.

No IT help required

Connect Zendesk, Salesforce, Intercom, Trustpilot, and many more with a single click. No engineering work. No setup headaches.

One AI engine across all your conversations

Kyo reads every ticket, call transcript, review, survey response, and CRM note using the same logic — so nothing gets missed.

One early warning system for every signal

Whether an issue starts in tickets, calls, reviews, or surveys… you spot it early, get alerted instantly, and act before customers churn.

Integrations that connect every customer signal

SentiSum integrates with 100+ tools across your support, product and customer experience stack; bringing every signal into one intelligent stream.

Connect directly to systems like Zendesk, Intercom and Freshdesk. Every ticket, chat and conversation flows in automatically, ready for real-time analysis.

+ Many more

Integrations with platforms such as Aircall bring call transcripts into the same view as written feedback, so teams can compare voice and digital channels without switching systems.

+ Many more

SentiSum pulls structured and unstructured feedback from Survey tools such as Qualtrics, SurveyMonkey, Typeform, review sites such as Trustpilot, G2, app stores and other review sources such as Meta and Google.

+ Many more

CRM integrations such as Salesforce attach feedback to lifecycle stage, segment and commercial value, helping teams understand which issues affect which customers.

+ Many more

Don’t just take our word for it. Hear it from our customers

“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”

Joe Quinlivan

Head of Customer Care

“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”

Steven Burt

Sr. Director Global CX

“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”

Julia Farrell

Retail Coordinator

“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”

Joe Quinlivan

Head of Customer Care

“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”

Steven Burt

Sr. Director Global CX

“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”

Julia Farrell

Retail Coordinator

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Frequently asked questions

Answers to common questions about SentiSum's capabilities, set up, and how we help reduce churn

Frequently asked questions

Answers to common questions about Sentisum’s capabilities, set up, and how we help reduce churn

Unified Signals

What do you mean by “Unified Signals”?

Unified Signals is how SentiSum brings together every piece of customer feedback - from support tickets and calls to reviews, surveys, and CRM notes into one trusted platform. It gives your teams a single, reliable view of what customers are saying and why, without switching tools or waiting for analysts.

How is this different from our current Voice of the Customer (VoC) system?

Most VoC tools stop at data collection — they give you lagging reports and partial visibility. SentiSum goes further: it unifies structured and unstructured feedback, analyzes it in real time, and shows you the why behind churn and satisfaction changes. It replaces dashboards with direction.

Can SentiSum connect to our tech stack?

Yes. SentiSum integrates with the tools you already use - Zendesk, Intercom, Salesforce, Trustpilot, Freshdesk, Dixa, Gorgias, and more. It pulls in support conversations, reviews, survey responses, and CRM notes to create one centralized, AI-powered view of customer feedback.

Who benefits most from Unified Signals?

Support teams see emerging issues and reduce escalations.
Product teams know exactly what’s driving complaints or churn.
Marketing and Insights teams finally see what customers feel, not just what they click.

How quickly can we start seeing insights?

Within days of connecting your data, SentiSum begins surfacing trends and anomalies. There’s no manual tagging or complex setup required. The system learns your brand language and priorities automatically. Most customers uncover their first hidden friction point within 72 hours, often something no one had noticed before.

How does SentiSum help with retention?

By uncovering the real reasons customers are frustrated or leaving, SentiSum helps you fix problems before they escalate. It replaces slow, reactive analysis with a live, shared view of churn and satisfaction drivers across teams. Real-time alerts are delivered on email, Slack, or Microsoft Teams, so no signal is ever missed.

Can insights be shared outside the platform?

Yes. You can share dashboards, export reports, or set up automated digests and alerts to keep leadership and cross-functional teams aligned, even if they don’t use the platform directly.

Will it replace our surveys?

No. It makes them useful. SentiSum complements your survey tools by adding context from every other channel, giving you a complete, honest picture of customer reality.

Is the platform secure and compliant?

SentiSum is GDPR-compliant and SOC 2 Type 2 certified. We follow best-in-class data security practices, including:

Encryption at rest and in transit
Role-based access control and MFA
Regular third-party penetration testing
Customisable data retention

Our Trust Centre includes full documentation. We're happy to support procurement and InfoSec reviews directly.

Talk to a SentiSum specialist

WHAT HAPPENS IN A SENTISUM DEMO?

We learn about your goals and challenges.

So we can tailor the walkthrough to what matters most to your team.

We show you the platform solving real use cases

No slides, just a live demo of how SentiSum works on real data.

We recommend if there’s a fit (and share indicative pricing)

You’ll leave with a clear answer. No pressure.

All your customer signals, finally unified.

Every customer voice, in one place. One truth for your whole company.

One consistent way of understanding feedback

One place instead of five tools

No IT help required

One AI engine across all your conversations

One early warning system for every signal

Integrations that connect every customer signal

Don’t just take our word for it. Hear it from our customers

Frequently asked questions

Frequently asked questions

Unified Signals

Talk to a SentiSum specialist

WHAT HAPPENS IN A SENTISUM DEMO?

We learn about your goals and challenges.

We show you the platform solving real use cases

We recommend if there’s a fit (and share indicative pricing)

Don’t just take our word for it. Hear it from our customers