Get accurate, actionable insights from your Gorgias conversations
SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, and auto-prioritise opportunities.
What our Gorgias integration does for you
Improve agent productivity
Auto-triage support queries to the right team in real-time and reduce your average handle time
Extract valuable insights
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
Accurately automate tagging at a granular level
SentiSum automatically tags every conversation with detailed topics and sentiment. You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
Collaborate against customer friction
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.
Reduce cost-to-serve with automation
With AI-based tags, you’re able to triage or prioritise inquiries based on their topic or sentiment. You’ll save time, improve customer experience, and increase sales.