Confident CX decisions, simplified
SentiSum auto-analyzes and tags every customer conversation, delivering powerful insights with simplicity and speed. Understanding and improving customer sentiment has never been easier.
Automated analysis that truly gets your customers
SentiSum's powerful AI analyzes and tags every customer conversation across emails, chats, phone calls, surveys, and reviews in 100+ languages, providing you with valuable insights such as sentiment, reason for contact, and more
Experience automated, consistent tagging at scale
Discover true drivers of NPS, CSAT, and sentiment
Free your agents so that they can focus on customers
Instant answers, infinite insights
Say goodbye to manual digging through data or waiting on reports. Get quick, meaningful answers about your customer experience with SentiSum. It's as easy as asking a question.
No more waiting, get the answers you need instantly
Complex insights made easy, no expertise needed
Spend less time on 'what' and more on 'why' and 'how'
Efficient support with real-time analysis
Utilize SentiSum's real-time analysis to smartly prioritize, route, and escalate customer queries based on sentiment, urgency, and contact reason.
Route urgent issues swiftly to appropriate teams
Automate escalations based on predefined criteria
Decrease response times, increase customer satisfaction