Our algorithms analyse every interaction and maps them against your customer journey.
Get answers in a single click what it would take 1000 analysts to find in the data.
Simply bring all customer feedback data, external or internal into a single view of the truth.
Real-time insights allow you to make decisions that improve customer satisfaction faster.
SentiSum aggregates all your customer communication channels like reviews, NPS surveys, emails and messaging into one central repository
SentiSum's AI engine transforms your unstructured customer data into structured, measurable insights.
The intuitive dashboard and daily alerts keep you in the know about what your customer are saying - and how to make them happy.
Online reviews, NPS surveys, support tickets, emails, live chat, voice transcriptions and many more.
It depends on the number of data channels and volume but will always deliver great ROI.
From few hours for your reviews and surveys to few days for complex channels like support systems.
Absolutely - You can create your own customer journey, taxonomy and sentiment model using our admin dashboard.
This is true voice of our customer
You have the best NLP accuracy we have seen so far
This is great, now we can focus on real customer issues