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Confident CX decisions, simplified
SentiSum auto-analyzes and tags every customer conversation, delivering powerful insights with simplicity and speed. Understanding and improving customer sentiment has never been easier.
Automated analysis that truly gets your customers
SentiSum's powerful AI analyzes and tags every customer conversation across emails, chats, phone calls, surveys, and reviews in 100+ languages, providing you with valuable insights such as sentiment, reason for contact, and more
Benefits
Experience automated, consistent tagging at scale
Discover true drivers of NPS, CSAT, and sentiment
Free your agents so that they can focus on customers
Instant answers, infinite insights
Say goodbye to manual digging through data or waiting on reports. Get quick, meaningful answers about your customer experience with SentiSum. It's as easy as asking a question.
Benefits
No more waiting, get the answers you need instantly
Complex insights made easy, no expertise needed
Spend less time on 'what' and more on 'why' and 'how'
Efficient support with real-time analysis
Utilize SentiSum's real-time analysis to smartly prioritize, route, and escalate customer queries based on sentiment, urgency, and contact reason.
Benefits
Route urgent issues swiftly to appropriate teams
Automate escalations based on predefined criteria
Decrease response times, increase customer satisfaction
Don't take our word for it
We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
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Joe Quinlivan
Head of Customer Care
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“With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."
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Nick Moreton
Director of customer support
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"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
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Johannes Ganter
Head of CRM & Digital
Try SentiSum today
Democratise voice of the customer insights across your company
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