Take Customer Satisfaction

to a New Level

SentiSum finds and quantifies your customer's pain points across the customer journey.

 

Improve My Customer Experience

 

The True Voice

of Your Customer

 

1

QUANTIFY YOUR STRENGTHS AND WEAKNESSES

Our algorithms analyse every interaction and maps them against your customer journey.

3

POWER OF 1000 ANALYSTS

Get answers in a single click what it would take 1000 analysts to find in the data.

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2

SINGLE SOURCE OF TRUTH

Simply bring all customer feedback data, external or internal into a single view of the truth.

4

MAKE SMARTER AND FASTER DECISIONS

Real-time insights allow you to make decisions that improve customer satisfaction faster.

 

How it Works

 

 

Your Data 

 Customer data

 

 

SentiSum aggregates all your customer communication channels like reviews, NPS surveys, emails and messaging into one central repository

 

AI Engine 

 

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SentiSum's AI engine transforms your unstructured customer data into structured, measurable insights.

 

Insights 

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The intuitive dashboard and daily alerts keep you in the know about what your customer are saying - and how to make them happy.

FAQ

 

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What data sources can you analyse?

Online reviews, NPS surveys, support tickets, emails, live chat, voice transcriptions and many more.

How much does it cost?

It depends on the number of data channels and volume but will always deliver great ROI.

How long does it take to implement?

From few hours for your reviews and surveys to few days for complex channels like support systems.

Can your AI engine be customized?

Absolutely - You can create your own customer journey, taxonomy and sentiment model using our admin dashboard.

 

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TESTIMONIALS 

This is true voice of our customer

You have the best NLP accuracy we have seen so far

This is great, now we can focus on real customer issues