Let’s face it: Most VoC platforms are bloated dashboards, stale survey charts, and lagging reports.

They leave teams guessing. They react late. They sit in silos.

Sentisum gives you the why — behind churn, drop-offs, and complaints — in real time.

It’s an early warning system for every team: CX, Product, and Marketing.

We don’t rely on generic sentiment models or expect you to build your own taxonomy. Instead, we train custom models using your historical data, guided by our customer success team. A human-in-the-loop approach keeps your insights grounded and reliable.

Insights are precise and reflect your customers’ real language—not generic categories or keyword matches. Anomalies are explainable. That’s why teams across product, support and marketing rely on SentiSum to make decisions they can stand behind.

Yes. We often start with a historical analysis of your own tickets, reviews, or conversations—so you can see how our platform works with your data, not just a demo environment.

We don’t run open-ended free trials. Instead, we scope tailored evaluations to help you prove value quickly without needing full implementation upfront. This approach protects your time and gives better insight into fit.

We have native integrations with tools like Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, Trustpilot, Microsoft Fabric, Snowflake and more. Where a native integration isn’t available, we can usually ingest data via API, file transfer, or middleware platforms.

During onboarding, our team handles the setup and works with you to ensure clean data mapping—so you’re not starting from scratch or stuck in implementation limbo.

You’ll get hands-on, proactive support from day one.

We assign you a dedicated customer success manager to guide setup, configure your taxonomy, and tailor the platform to your needs. Most customers see value within days of going live.

Post-launch, we stay close. That means:

SentiSum works best for teams with:

SentiSum is built with privacy and security at the core.

We are fully GDPR-compliant, and offer Data Processing Agreements where required. Our platform is also SOC 2 Type 2 certified, independently audited against the five Trust Service Criteria.