Our prices are flexible and scale depending on number of channels, users, and ticket volume—please reach out for specific pricing.
We've dramatically improved our CX, products and processes using SentiSum insights.
Director of Customer Service, +$50m revenue fast-growth company
* one channel = email or live chat logs or survey, etc.
In this case study, our customer reduced ticket volume by 37% thanks to a new issue they uncovered with SentiSum
Completely eliminate manual ticket tagging, analytics and reporting to the equivalent of 5 a full time employee every month.
We uncover drivers of dissatisfaction, friction and churn. Imagine we reduce your churn rate by just 5%.
The data shows a reduction in churn by just 5% can increase profits up to 95%.
Read our customer stories to find out how global, innovative companies are leverage support tickets to grow, fast and efficient.
The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.
Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.
We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.
Either way, we recommend you start a free trial. Included in the trial is 12 months of historical analysis—more than enough for you to prove it works.
We're an independent company that's customer obsessed.
Which means we can (and will) quickly build you an integration if we don't already have it. View our current integrations here.
We then build a custom AI model for your data. We aim for a two week turn around.
We have customers ranging from 4 new tickets per day to thousands per day.
But, usually customers with greater than 5,000 monthly support tickets see significant value from SentiSum.
The more data the better, and the more tickets to manually tag and analyse the more sense it makes to automate them.
Our contracts are always done on a monthly-rolling basis. If you're not getting value, we'd rather you're happy than stuck.
But if you're availing our free trial offer, then it's a 12 month term.
We're extremely cautious with your data. With customers the size of British Airways and Schuh, we have to be.
Reach out to us for more information.