Better, faster CX decisions. All thanks to support ticket analytics.

SentiSum's AI categorises your conversations with detailed topic, intent and sentiment tags.

Accelerate your decision-making with readily available root cause support insights for every meeting, CX project, or training session.

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Startups love us, enterprises trust us.

SentiSum tags tickets with unparalleled accuracy and granularity

How it works

SentiSum is built using machine-learning based NLP. It's designed to understand and tag customer contacts in a way that's:

1. Accurate: It tags based on meaning, not keywords.
2. Granular: Tags get to the root cause of the topic.
3. Real-time: Everything happens in milliseconds.

You can trust SentiSum tags to underpin strategic change across your business. P.S. We cover 100s of languages and channels (even voice.)

About our Tech

Democratise actionable insights from every conversation channel

Get 'reasons for contact' trends in your inbox

Build transparency across your organisation with Daily Digests—trending topics, intents and sentiments delivered daily. Stay in-the-know and be alerted to rising issues.

Make support tickets searchable

Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic.

With the addition of our voice analytics technology, you'll even be able to search for terms within phone calls.

Bring all your feedback channels together

We integrate with all your customer conversation channels—voice included—as well as surveys, reviews and social media comments.

By democratising these insights in one, easy-to-use place, you make it easy for your organisation to make better, customer-centric decisions.

Why replace your existing tagging system?

Most tagging systems take a lot of manual analysis work to get insights you trust. Usually tags are inaccurate, inconsistent or generic, so customer support insights remain siloed.

Before SentiSum

• Tags are broad and require manual digging.

•Tags become outdated so insight is missed

•Tags are based on 'keywords' = inaccurate

•Tags are applied inconsistently by agents

•Reporting is still time-consuming

After SentiSum

• Tags are granular and get to the heart of the issue.

• Tag taxonomies are continuously up-to-date

• Tagging is machine-learning based = accurate

• Tags are applied consistently to 100% of your tickets

• Reporting is made simple with automation

• Tags can be trusted to guide triggers, automations and company-wide improvements

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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What you can do with SentiSum

Automated tagging engine

Extract granular, actionable insight from customer conversations.

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Auto-prioritisation and triage

Route and prioritise tickets based on their topic and sentiment.

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Monitor reviews & social comments

Automatically turn angry reviews or social comments into tickets.

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Survey data analysis

Understand the topic and sentiment of 100% of CSAT & NPS surveys.

Learn more

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-week trial

Better, faster CX decisions. All thanks to support ticket analytics.

SentiSum's AI categorises your conversations with detailed topic, intent and sentiment tags.

Accelerate your decision-making with readily available root cause support insights for every meeting, CX project, or training session.

Customer support ticket analytics and insights using AI automation

SentiSum tags tickets with unparalleled accuracy and granularity

Democratise actionable insights from every conversation channel

A daily email full of customer insights

Get 'reasons for contact' trends in your inbox

Build transparency across your organisation with Daily Digests—trending topics, intents and sentiments delivered daily. Stay in-the-know and be alerted to rising issues.

Make support tickets searchable

Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic.

With the addition of our voice analytics technology, you'll even be able to search for terms within phone calls.

Search bar image for showing how support tickets become searchable
Customer insights single source of truth

Bring all your feedback channels together

We integrate with all your customer conversation channels—voice included—as well as surveys, reviews and social media comments.

By democratising these insights in one, easy-to-use place, you make it easy for your organisation to make better, customer-centric decisions.