Better, faster CX decisions. All thanks to support ticket analytics.
SentiSum's AI categorises your conversations with detailed topic, intent and sentiment tags.
Accelerate your decision-making with readily available root cause support insights for every meeting, CX project, or training session.




SentiSum tags tickets with unparalleled accuracy and granularity

How it works
SentiSum is built using machine-learning based NLP. It's designed to understand and tag customer contacts in a way that's:
1. Accurate: It tags based on meaning, not keywords.
2. Granular: Tags get to the root cause of the topic.
3. Real-time: Everything happens in milliseconds.
You can trust SentiSum tags to underpin strategic change across your business. P.S. We cover 100s of languages and channels (even voice.)
Democratise actionable insights from every conversation channel
Get 'reasons for contact' trends in your inbox
Build transparency across your organisation with Daily Digests—trending topics, intents and sentiments delivered daily. Stay in-the-know and be alerted to rising issues.
Make support tickets searchable
Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic.
With the addition of our voice analytics technology, you'll even be able to search for terms within phone calls.


Bring all your feedback channels together
We integrate with all your customer conversation channels—voice included—as well as surveys, reviews and social media comments.
By democratising these insights in one, easy-to-use place, you make it easy for your organisation to make better, customer-centric decisions.
Why replace your existing tagging system?
Most tagging systems take a lot of manual work or the insights can't be trusted to back up business decisions. Usually tags are inaccurate, inconsistent or generic, so customer support is like a black box.
Before SentiSum
• Tags are broad and require manual digging.
•Tags become outdated so insight is missed
•Tags are based on 'keywords' = inaccurate
•Tags are applied inconsistently by agents
•Reporting is still time-consuming
After SentiSum
• Tags are granular and get to the heart of the issue.
• Tag taxonomies are continuously up-to-date
• Tagging is machine-learning based = accurate
• Tags are applied consistently to 100% of your tickets
• Reporting is made simple with automation
• Tags can be trusted to guide triggers, automations and company-wide improvements
All your channels under one roof
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

What you can do with SentiSum
Auto-prioritisation and triage
Route and prioritise tickets based on their topic and sentiment.
Monitor reviews & social comments
Automatically turn angry reviews or social comments into tickets.
Try SentiSum today
Democratise voice of the customer insights across your company