Know what's driving surveys like CSAT & NPS

Our AI-based survey analytics technology integrates in 1-click with 1,000s of providers. Pull granular insights on topic, sentiment, urgency and churn-risks in an instant.

Startups love us, enterprises trust us.

Say hello to accurate, granular, and intelligent auto-tagging

Actionable Insights

Turn every support conversation into actionable insight that feeds into product, website, operations and CX teams.

Granular Reporting

Get to the heart of the matter with root cause analysis on customer sentiments and NPS or CSAT drivers

Automated triggers

Create standardised and dependable automation flows with a customised AI model built with your historical data

Accurate survey analysis with ML

Uncover granular topics and sentiments from survey comment data in seconds and zoom in and out as required.

Works like a human, but better

Get the volume, intent, sentiment and topic of each and every survey free text field — based on meaning not keywords.

Run a more simple, complete QA

Have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

Explore integrations

Don't take our word for it

We're proud to be working with these incredible companies, empowering them with actionable insights from their support channels

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Customer story

Joe Quinlivan

Head of Customer Care

“With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."

Customer story

Nick Moreton

Director of customer support

"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

Customer story

Johannes Ganter

Head of CRM & Digital

View all customer stories

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-week trial

Know what's driving surveys like CSAT & NPS

Our AI-based survey analytics technology integrates in 1-click with 1,000s of providers. Pull granular insights on topic, sentiment, urgency and churn-risks in an instant.

Trusted by the customer service leaders of the world's most data-driven companies

HopinGoustoHotjarschuh
hopin logo
Skillz logo
Accenture logo
Gousto logo
British Airways logo
Schuh logo
Nestle logo

Say hello to accurate, granular, and intelligent auto-tagging

Actionable Insights

Turn every support conversation into actionable insight that feeds into product, website, operations and CX teams.

Granular Reporting

Get to the heart of the matter with root cause analysis on customer sentiments and NPS or CSAT drivers

Automated triggers

Create standardised and dependable automation flows with a customised AI model built with your historical data

Accurate survey analysis with ML

Uncover granular topics and sentiments from survey comment data in seconds and zoom in and out as required.

Works like a human, but better

Get the volume, intent, sentiment and topic of each and every survey free text field — based on meaning not keywords.

Run a more simple, complete QA

Have the full context behind every survey, so you can spend less time on analysis and more time coaching your team.
SEAMLESS INTEGRATION WITH 1000S OF PROVIDERS

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

Explore All Integrations
british airways
Photo of Catherine Onions, British Airways
Catherine Onions
Head of Customer Service

"With SentiSum, in less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews."

Gousto
Photo of Joe Quinlivan, Gousto
Joe Quinlivan
Head of Customer Care

"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"

Johannes Ganter
Head of CRM & Digital

"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."

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