SentiSum's AI Engine

Meet Kyo

Most "AI copilots" today are just wrappers around ChatGPT. Kyo isn't. He's a domain-trained AI engine, built over 10+ years of CX research, NLP innovation, and hands-on work with global brands.
See Kyo in Action
See Kyo in Action
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Book a Demo

Not just another LLM.


A decade of purpose-built AI.

Built for You

Custom AI for Every Customer

Connect directly to systems like Zendesk, Intercom and Freshdesk. Every ticket, chat and conversation flows in automatically, ready for real-time analysis.
He doesn't guess. He learns how your customers talk and what your business cares about.
Truly Global

Omnichannel + Multilingual by Default

Kyo understands 100+ languages and pulls insights from tickets, chats, call transcripts, reviews, surveys, and CRM notes.
All in real time — across every market and team.
Zero Hallucinations

Trustworthy by Design

Kyo only answers when the data supports it. He won't hallucinate or guess. If he's unsure, he tells you.
That's why teams trust him across retention, CX, product, and leadership.

How Kyo Differs from 
ChatGPT-style Tools

In simple terms, Kyo is built for depth. Every conclusion backed by the real evidence beneath it.
Built For
Purpose
Data
Method
Behaviour
Enterprise Fit
Kyo AI Engine
Purpose
Learns from verified customer feedback
Data
Designed for Voice of the Customer analysis
Method
Evidence first: shows confidence, context, and verbatims
Behaviour
Flags uncertainty and avoids speculation
Enterprise Fit
PII safe, audit trailed, and governed for compliance
ChatGPT or Generic LLMs
Purpose
Built for general creative and linguistic tasks
Data
Trained on the open web
Method
Predictive: generates likely responses
Behaviour
May fill gaps with assumptions
Enterprise Fit
No data lineage or traceability

Why a Labrador?

More Than Just a Mascot
We believe AI should be like a well-trained guide dog, not a robot overlord. We chose a Labrador to represent Kyo because our AI is built on three core values
Trust
Kyo is unbiased. He looks at the data objectively to give you the truth, helping you make the right decisions for your customers
Clarity
No jargon, no code. Kyo translates complex data patterns into simple, human-readable English.

Always-on Awareness
Kyo is constantly observing, sniffing out issues 24/7/365 so you don’t have to stare at dashboards all weekend.

The Brain (and Nose) Behind SentiSum

Kyo means "Why" in Hindi. And that's exactly what he's built to answer. He explains why things are breaking and how to fix them before churn spreads.

How Kyo Works

Think of Kyo as a smart, always-on engine that powers both the Insights and the Early Warning AI Agents. Whether you're asking a question or trying to spot a hidden issue, Kyo works the same way

Frequently asked questions

Answers to common questions about SentiSum's capabilities, set up, and how we help reduce churn

Frequently asked questions

Answers to common questions about Sentisum’s capabilities, set up, and how we help reduce churn

Kyo AI Engine

Is Kyo production-ready?
Kyo may still be a puppy, but he’s already trusted by leading global brands across e-commerce, retail, and B2C. He’s fast, stable, and improving every week.
How do you pronounce Kyo?
Like the letter Q. Simple, short, and curious. Just like the questions he loves to answer.
What kinds of questions can I ask?
Kyo is versatile. You can ask:
  • Simple: “Why did CSAT drop last week?”
  • Comparative: “How does Germany differ from the UK in refund complaints?”
  • Strategic: “What’s improving sentiment after our new pricing?”
What languages does Kyo understand?
Kyo is multilingual by default. He understands and analyzes customer feedback in over a dozen languages and dialects without needing translation from you.
How is this different from ChatGPT?
ChatGPT is a generalist. Kyo is a specialist. Every answer is based on your own customer data — not the internet — with strong guardrails and domain context.
How does Kyo handle trust and safety?
Kyo is built to avoid hallucinations, limit overclaims, and protect user confidence. He only responds when the data supports the answer, and flags questions that fall outside supported use cases, giving you transparency and predictability in every response.
Where can I use Kyo?
Kyo is available inside the SentiSum platform, in Slack, and soon in Microsoft Teams and Copilot integrations. He’s right where your team already works.
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