Auto-tag Dixa conversations with unparalleled accuracy and granularity
SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, prioritise opportunities.
What our Dixa integration does for you
Improve agent productivity
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Extract valuable insights
Auto-triage support queries to the right team in real-time and reduce your average handle time significantly
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
Automate tagging at root cause level
SentiSum automatically tags every conversation with detailed topics and sentiment. You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
Collaborate against customer friction
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.
Reduce cost-to-serve with automation
With AI-based tags, you’re able to triage or prioritise inquiries based on their topic or sentiment. You’ll save time, improve customer experience, and increase sales.