Get the ‘Why’ Behind Every CSAT Drop or Churn Spike

Traditional dashboards show metrics; the Insights Agent ‘Kyo’ explains them. Instead of static charts or lagging reports, it uses generative AI to surface context, root causes, and recommendations in real time. No manual tagging or analysis required.

You can ask the Agent open-ended or specific questions, such as:

‘Kyo’ connects to your existing data sources — support systems (like Zendesk or Intercom), reviews, CRM notes, and survey tools, and analyzes all unstructured text in real time. It learns from your historical data to improve accuracy and relevance.

Every answer is backed by your voice of the customer. Kyo cites sample conversations, trend data, and supporting metrics so users can see exactly how conclusions are formed, building trust and transparency.

It’s built for anyone who needs fast, clear customer insight - CX leaders, product managers, marketers, and executives. Because it works through Slack, Teams, or Copilot, non-analysts can access insights without learning a new tool.

No. It works out of the box using AI-trained models that adapt to your data structure and language.No. It complements them. Kyo automates the heavy lifting of data exploration and trend detection, freeing analysts to focus on deeper investigation, strategy, and storytelling.

Yes. Kyo continuously monitors incoming feedback to spot sudden changes — such as spikes in complaints or shifts in sentiment — and alerts teams before the issue escalates.

Absolutely. During onboarding, it’s trained on your brand’s data, terminology, and customer context. Over time, it refines its understanding to reflect how your organization talks and what matters most to you.