Insights Agent

Get the ‘Why’ Behind Every CSAT Drop or Churn Spike

CX, Product, and Insights leaders trust the Insights Agent ‘Kyo’ to get fast answers behind any customer trend. No dashboards, no digging, just trusted root causes from every channel.
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Trusted by teams at

See Kyo in action

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Pick a prompt below to see our Insights Agent, Kyo, in action.
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Tag with a text "Why it's Happening?"Tag with a text "Get Actionable Recommendations"
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Select Prompt
Top Churn Risks
New Escalating Issues
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Recent Product Issues
org recent
Why CSAT Dropped?
org smiley

Trusted by Teams 
Who Needed Faster, Clearer Answers

Quicker insights
Wider team access
Time saved per month

95%

Faster time to insight

No more waiting for reports or 
manual analysis.


4x

more teams accessing insights directly

From Product to CX to Executives, 
no analyst dependency.

50+

Hours saved per team
per month

Less digging, more decision-making.

95%

Faster time to insight

No more waiting for reports or 
manual analysis.


4x

more teams accessing insights directly

From Product to CX to Executives, 
no analyst dependency.

50+

Hours saved per team
per month

Less digging, more decision-making.

Most Voice of Customer (VoC) tools stop at “what happened.”

Kyo goes further - to why it happened and what to do next.

Answers in Seconds

Ask, don’t analyze. Leaders and teams can ask natural questions like “Why did CSAT drop?” or “What’s causing repeat contacts?” and get instant, evidence-backed answers.
“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”
Steven Burt, Sr. Director Global CX
JustPark logo

Understands Every Customer, in Every Language

Multilingual by default, Kyo analyzes feedback from all channels and detects themes, anomalies, and emerging risks across markets, languages, and regions.
Recently, an alert on ‘Account Blocked’ revealed that one user’s repeated messages caused the spike. Within minutes, I traced it in Zendesk and resolved it — something that would’ve taken much longer to figure out.
Sonia, Customer Experience &
Quality Manager

Trusted, Granular Explanations

Every answer includes context — root cause, trends, and supporting metrics. It’s not just sentiment; it’s evidence you can take to the board or the product roadmap.
“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”
Julia Farrell, Retail Coordinator

Built Into Everyday Tools

Kyo lives where your team already works — in Slack, Teams, dashboards, Zendesk, Intercom, and Salesforce. Anyone can ask questions, explore insights, and take action without switching context.
“For the first time, our CX, product, and marketing teams all work from the same source of truth.”
Joe Quinlivan, Head of Customer Care

Don't just take our word for it. Hear it from our customers.

schuh testimonial

“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”

Julia Farrell
Retail Coordinator
Testimonial

“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”

Joe Quinlivan
Head of Customer Care
just park testimonial

“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”

Steven Burt
Sr. Director Global CX
schuh testimonial

“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”

Julia Farrell
Retail Coordinator
Testimonial

“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”

Joe Quinlivan
Head of Customer Care
just park testimonial

“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”

Steven Burt
Sr. Director Global CX
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04

Frequently asked questions

Answers to common questions about SentiSum's capabilities, set up, and how we help reduce churn

Frequently asked questions

Answers to common questions about Sentisum’s capabilities, set up, and how we help reduce churn

Insights Agent

How is this different from a dashboard or analytics tool?
Traditional dashboards show metrics; the Insights Agent ‘Kyo’ explains them. Instead of static charts or lagging reports, it uses generative AI to surface context, root causes, and recommendations in real time. No manual tagging or analysis required.
What kind of questions can I ask?
You can ask the Agent open-ended or specific questions, such as:
  • What’s driving our refund requests this week?
  • How has customer sentiment changed since our new pricing launch?
  • Which product issues are causing repeat contacts?
  • What’s improving CSAT in our US market?
Where does it get its data?
‘Kyo’ connects to your existing data sources — support systems (like Zendesk or Intercom), reviews, CRM notes, and survey tools, and analyzes all unstructured text in real time. It learns from your historical data to improve accuracy and relevance.
How reliable are its insights?
Every answer is backed by your voice of the customer. Kyo cites sample conversations, trend data, and supporting metrics so users can see exactly how conclusions are formed, building trust and transparency.
Who in the business can use it?
It’s built for anyone who needs fast, clear customer insight - CX leaders, product managers, marketers, and executives. Because it works through Slack, Teams, or Copilot, non-analysts can access insights without learning a new tool.
Does it replace my analytics or research team?
No. It works out of the box using AI-trained models that adapt to your data structure and language.No. It complements them. Kyo automates the heavy lifting of data exploration and trend detection, freeing analysts to focus on deeper investigation, strategy, and storytelling.
Can it detect emerging issues or anomalies?
Yes. Kyo continuously monitors incoming feedback to spot sudden changes — such as spikes in complaints or shifts in sentiment — and alerts teams before the issue escalates.
Is the AI customizable to our business language and priorities?
Absolutely. During onboarding, it’s trained on your brand’s data, terminology, and customer context. Over time, it refines its understanding to reflect how your organization talks and what matters most to you.
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