Text & Sentiment Analysis for Zendesk.
SentiSum's sentiment analytics tells you the root cause of customer frustration across all your Zendesk touchpoints—from surveys to voice calls.
Know exactly what's driving customer sentiment
Multichannel Sentiment Analysis
SentiSum is the first tool to cover all bases. From surveys to voice calls—our analytics engine will tell you exactly what's driving positive and negative sentiment at every touchpoint.
Identify Trends & Improve CX
SentiSum's insight dashboard makes it simple to track the key topics (and subtopics) causing frustration for your customers. Quickly find out about brand new issues—and watch along as your fixes improve the sentiment data.
Ask Anything You Need to Know
SentiSum released some exciting new features this year. For example, you can now ask any question you need to your Zendesk data. It's like ChatGPT that knows your customers.
Automated sentiment analysis that truly gets your customers
SentiSum's powerful AI analyzes and tags every customer conversation across emails, chats, phone calls, surveys, and reviews in 100+ languages, providing you with valuable insights such as sentiment, reason for contact, and more.
Instant answers, infinite insights
Say goodbye to manually digging through data or waiting on reports. Get quick, meaningful answers about your customer experience with SentiSum. It's as easy as asking a question.
Efficient support with real-time analysis
Utilize SentiSum's real-time analysis to smartly prioritize, route, and escalate customer queries based on sentiment, urgency, and contact reason.