SentiSum automatically understands and reports the hidden sentiments in customer support conversations.
Insights from every email, chat, call and survey become easy to access, so you can report on tags in minutes and drive company wide improvements.
Trusted by the customer service leaders of the world's most loved companies
SentiSum's machine learning-based analytics surfaces granular insight, whatever the scale.
You'll suddenly have access to quantitative topics and their sentiment, in enough detail to uncover what's responsible and work on a fix.
We'll quantify the topic and sentiment of every piece of your qualitative feedback in seconds. Even for those survey scores without an explanation, you'll see the support ticket topic and additional CRM context.
Have more actionable information at your fingertips than ever.
SentiSum understands multiple topics in each conversation and applies one consistent taxonomy to your entire conversation history.
You'll have the volume and sentiment of every channel in one place, so you can simply switch between them and undertake root cause analysis in minutes—our customers always find things they didn't yet know about.
When you have accurate tags across your conversation channels, you can leverage those to set up automated systems and triggers.
Automate who gets tickets on each topic, which tickets are prioritised, and if to create a ticket when a customer leaves a negative review.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.