Ben Goodey is an expert in marketing and customer experience at SentiSum. He's also the founder of the popular marketing podcast, How the Fxck.
Most customer feedback channels are peppered with bias. Let's look at why insight from customer support conversations is the best retention strategy.
Customer ExperienceEx-Revolut Customer Support Lead talks us through what to do when a user-wide server issue hits
Customer ServiceIt's customer service week, so let's have some fun at the expense of our managers and our customers.
Customer ServiceBen Goodey is an expert in marketing and customer experience at SentiSum. He's also the founder of the popular marketing podcast, How the Fxck.
.png){kind=small}
.png){kind=small}
