SentiSum product

Turn conversations into action with SentiSum

SentiSum tags every conversation with topics and sentiment in real-time.

Use those tags to automate time-consuming workflows and share granular support insights across your company.

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Gousto's contact centre automates the tagging of 100,000 tickets per month. Those tag insights power Gousto's automation strategy and now drive company-wide feedback-improvement loops.

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What our Dixa integration does

Visualisation

Save agents hours of time

Extract valuable insight

Improve CX & sales

But, how does it do that?πŸ‘‡

AI tagging

1. Gets you to the root cause of what customers care about

SentiSum continuously feeds you quantitative data behind reasons for contact. Even tiny issues that arise.

Make it easy make data-driven decisions.

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"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us."β€”Sean Mckee, Director of eCommerce

AI tagging support scaling

2. Helps you answer ad-hoc questions quickly

Like Google for your support data, you'll be able to answer queries from other departments by simply searching any keyword or topic.

With the addition of our voice analytics, you'll even be able to search for terms within phone calls.

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"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."β€”Head of customer support at the UK's leading online tyre retailer

3. Creates efficiency with intelligent real-time automations

You can trust accurate tags to guide your automation strategy. Here are just three examples:

3-minute product demoπŸ‘‡

What's the impact?

Quantify & confirm assumptions

Reduce weekly reporting time by 20x

Understand and tackle friction points

Get a free trial like no other

  • 12 months of your real customer support data
  • Free evaluation of your current tag taxonomy
  • Free insight report
  • Unlimited logins and full access.

"The free trial helped us overcome the worry that the AI wouldn't be as accurate or granular as promised in our unique business context."β€”Director of Customer Service, Gousto