Automated triage
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Text & sentiment analytics for Zendesk
Automatically tag every Zendesk conversation with the topic, sentiment and priority with SentiSum's AI integration.
You'll have instant trend reporting across every contact channel (even voice), and will unlock a ton of time-saving automations that reduce cost-to-serve.
Gousto's contact centre automates the tagging of 100,000 tickets per month. Those tag insights power Gousto's automation strategy and now drive company-wide feedback-improvement loops.
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What our Zendesk integration does for you
Save agents hours of time
Extract valuable insight
Improve CX & sales
How does it do that?👇
1. Accurately automate tagging at root cause level
SentiSum automatically tags every conversation with detailed topics and sentiment.
You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us."—Sean Mckee, Director of eCommerce
2. Collaborate against customer friction
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.
"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."—Head of customer support at the UK's leading online tyre retailer
3-minute product demo👇
What's the impact?
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
Get a free trial like no other
- 12 months of your real customer support data
- Free evaluation of your current tag taxonomy
- Free insight report
- Unlimited logins and full access.
"The free trial helped us overcome the worry that the AI wouldn't be as accurate or granular as promised in our unique business context."—Director of Customer Service, Gousto
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