This week on the Support Insights podcast, we've got the incredible Teresa Anania.
Teresa is VP Global Customer Success at Zendesk.
Her role places her right at the heart of the customer service world. Every day Teresa and her team are focused on sharing best practice and problem-solving for customer service teams at the most successful global companies.
We got the answer to three core questions:
- What are the top three trends facing customer support leaders right now?
- What principles does Zendesk follow to deliver a great customer experience?
- What are three ways Zendesk users can maximise ROI from Zendesk?
Bonus answer: Teresa's advice to those wanting to get to VP-level leadership
This is a rare opportunity to hear from someone who talks to and helps support teams from all over the world.
Hope you enjoy it!
Listen on the link above, or watch it on Youtube below.
Watch the Episode
- In the next 5 years, customer experience is 45% of companies top priority.
- Investing in CX initiatives has the potential to double your revenue within 36 months.
- 86% of buyers are willing to pay more for a great customer experience.