7 tactics for selling the value of customer service & experience
In this short guide, we show 7 impactful tactics that will help you sell the value of CX and customer service throughout your company. Use them to win investment for customer-first projects and to instil the right mindset in departments that are disconnected from the customer.
Answers to these questions inside
• How do I make CX easy to understand?
• How do I position my point of view so it resonates with others?
• What evidence do I need to support my argument?
• Who do I need to get on board with my ideas? When?
• How can I make my company value the customer in every decision?
All rights reserved. AskSenti Ltd 2020