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Learn How To Improve Your Customer Experience Journey

Identifying underlying customer problems is hard. Often, what's clear within a silo is largely unknown by the rest of the business.

Find out how you can:

  • Quantify your strengths and weaknesses.
  • Generate new insights on the go.
  • Leverage a single source of customer truth.


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Overwhelming customer feedback data

2 Weeks ago

It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded...

The more touch points the more complex your customer satisfaction management will be


Learning By Doing - The Evolution of SentiSum's Architecture