Support Insights Podcast

Interview with Ben Gardner, VP of Customer Support at Drift

Interview with Justin Rezende, Head of Support at Shopify Logistics

Interview with Thibaut Martin, CX Expert, ex-Head of CX at Otrium

Interview with Svitlana Gaunt, CS Excellence Team Lead at Miro

Interview with Tony Adams, Product Manager at Supercell

Interview with Emma Chipperfield, Product Support Manager at Figma

Interview with Jeffery King, Community Advocate and Travis Brace, Customer Support Manager at Grindr

Sharing customer insights across departments: A clip compilation from many of our guests this year.

Interview with Bronte Coyne, Global Senior Customer Experience Manager at Unity

Interview with Shannon Johnson, Director of Customer Support at Sprout Social

Interview with Clemens Behrend, ex-Global Director of Customer Support at Bitpanda

Interview with Valeria Kast, Head of Merchant Support at Printify

Interview with Nick Moreton, Director of Customer Support at Hotjar

Interview with Zack Bryson, Head of Global Customer Service at Awardco

Interview with Matt Bell, Customer Care Team Lead at Too Good To Go

Interview with Phil Thompson, Customer Support Director at Roofr

Interview with Craig Stoss, Senior Ops Manager at PartnerHero

Interview with David Apple, CRO at Zingtree

Interview with Kristy Howell, CS Team Lead and Rebecca Nilsson, Customer Insights Manager at Snug

Community Manager Bryony Mulkern sits down with Sharad Khandelwal, SentiSum CEO

Interview with Aistė Sobutienė, the customer support director at Vinted

Interview with Aistė Sobutienė, the customer support director at Vinted

Interview with Iman Safari, Customer Service Manager at Interflora

Round up by featuring 6 of our previous guests.

Interview with Fabrice Dowling, HeliosX Group

Interview with Dimple, GoCardless

Interview with Svitlana Gaunt, Customer Experience Operations Lead at Otrium

Interview with Luis Pinto, Director of Customer Experience at Remote

Interview with Joe Quinlivan, Head Of Customer Care at Gousto

Interview with Emma Sopadjieva, Head of CX Analytics at ServiceNow

Interview with Cornelia Konstantyner, Head of CX at Organic Basics

Interview with Cornelia Konstantyner, Head of CX at Organic Basics

Interview with Oleg Krasnov, Head of Support Excellence at Miro

Interview with Lauren Cunningham, Senior Support Ops & Strategy Lead at Loom

Interview with Roman Siepelmeyer, Head of Operational Excellence, GetYourGuide

Interview with Charlotte Spain, Customer Service (Rider Happiness) Manager at Buzzbike

Teresa Anania, VP Global Customer Success and Renewals at Zendesk

Nate Brown, Founder at CX Accelerator and CXO at Officium Labs

MJ Marques, Product Manager at Tymeshift, and Kirsty Pinner, Product Manager at SentiSum

Sham Aziz, Head of Customer Service at Selfridges

Adrian Swinscoe, Author of Punk CX and Customer Service Advisor

Heidi El Hawary, Head of User Support, trivago

Graham Johnston, Head of Omnichannel, Three

John Ernberger, Co-Founder, Stella Connect (a Medallia company)

Edward Deason, UK Head of Customer Service, Pret a Manger

Annette Franz, Founder at CX Journey, Chair of the CXPA

Nicholas Zeisler, CCXP, Zeisler Consulting, Director of CX at HP

Megan Bowen, Chief Customer Officer, Refine Labs

Alice Godfrey, Founder, Bloomic, Ex-Zava

Karolina Zielenow, Head of Customer Support, MoonPay, ex-Revolut

Augie Ray, Vice President Analyst, Gartner

Sean Mckee, Director of eCommerce and CX at Schuh

Interview with Elise Englund, CX & Comms Strategist at TE Connectivity