Podcast Guest Portrait
Ep.10. Graham Johnston, Head of Omnichannel at Three
Challenges in building omnichannel customer experiences; Integrating in-store employees & customer support; Three Live; and omnichannel customer feedback
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On Hold Podcast

Radical difference: "Extreme, drastic change from the accepted or traditional."

How many people can say they're truly, radically different? Not many, we think.

So we're on a mission to find people with unique experiences, at startups and corporates who are doing things differently to drive (buzzword alert) customer-centric 'drastic change'.

Inspiring loyalty and advocacy through experience is HARD. It can feel like fighting fires in the contact centre and like pulling teeth in the eCommerce team.

But nothing worth having comes easy. We must fight the status quo by listening hard to the stories of those leading the fight.

Subscribe to this podcast to hear those stories. The champions, the leaders, with unique stories about customer experience that we can take inspiration, new ideas and solidarity.