Granular Trustpilot Sentiment Analytics Software

SentiSum's AI-powered Trustpilot analytics engine helps you quantify the drivers of brand sentiment in real-time. You can even ask any question you want to your customer reviews.

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Our AI Language Understanding Engine

SentiSum's AI analytics engine helps you scale customer feedback analysis to get to the heart of what's driving positive and negative sentiment.

Get insights that are:

1. Accurate: Our AI understands meaning, not just keywords.

2. Granular:
Our AI surfaces topics at a root cause level.

3. Fast:
Our AI analyzes reviews instantly and signals negative sentiment to your team.

P.S. We're multilingual and multichannel (even voice).

Sentiment Analysis Across All Your Reviews

Customer reviews provide insight into customer friction points and churn drivers.

With SentiSum, you have unprecedented access to them. You'll understand the topics and sentiment of every review at scale.

It becomes simple to identify areas for CX improvement and drive positive business outcomes based on review insights.

Turn Reviews, Survey Feedback and Support Conversations into Hard Data

Our sentiment analytics engine continuously analyzes your entire customer feedback stack. From support to social, SentiSum gives you a holistic understanding of your customer.

You'll even know about negative feedback in real-time.

AI Engine analytics for customer service

Get to the Root Cause of Sentiment Drivers

Our AI tagging engine identifies the topic, subtopic and sentiments of every Trustpilot review.

You'll have quantitative data to dive and deep dive to drive CX change at your company.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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Turn every customer feedback into clear, easy-to-use insights.

Free 2-week trial

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Granular Trustpilot sentiment analytics software

Uncover the drivers of negative and positive brand sentiment with SentiSum's AI-based analytics engine. With a simple integration, we'll surface actionable insight from your Trustpilot reviews in real-time.

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Trustpilot Review

Our AI language engine

SentiSum's core technology is a machine-learning based NLP engine.

It's designed to uncover granular, accurate insights from Trustpilot reviews in real-time in a way that's:

1/ Accurate: It understands meaning, not just keywords.

2/ Granular: It surfaces friction points at a root cause level.

3/ Fast: It analyses reviews in real-time, which we can directly to you as they happen.

P.s. We're multilingual and multichannel (even voice).

Real-time review analytics

Trustpilot sentiment analytics

Trustpilot sentiment analytics

Customer reviews provide insight into customer friction points and churn drivers.

With SentiSum, you have unprecedented access to them. You'll understand the topics and sentiment of every review at scale.

It becomes simple to identify areas for CX improvement and drive positive business outcomes based on review insights.

Turn reviews and negative comments into support tickets

Our sentiment analytics engine continuously analyses your review sites and social channels, and identifies negative feedback in real-time. You can respond quickly and prevent damaging brand events.

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Leverage Trustpilot for granular insights

Our AI tagging engine understands each review at a granular level.

You'll be able to report customer insights from customer reviews in minutes and drive positive CX changes.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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Democratise voice of the customer insights across your company

Free 2-weeks trial

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