Turn negative reviews, comments and survey feedback into granular insight on pain points and friction.
Automation helps you save hours of time sorting free text fields. Got 100,000 survey responses or reviews? You'll understand their volume and sentiment in minutes, so your team can take action right away.
Turn high volumes of free text customer feedback into unbiased insights in minutes. Expose churn drivers and boost brand advocacy by delivering the right teams customer insight.
Let a customised AI model tackle feedback analytics for you. Save hours of time sorting free text.
Type any word or phrase to pull up all the related customer feedback over any time frame. And we'll build a model to alert you to the words that matter to you.
The SentiSum team recently undertook a customer feedback analysis for three industries. You can download the full reports here, or read our Medium articles below.
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Sean Mckee
Director of Ecommerce & Customer experience
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."
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