Automated customer sentiment analysis
SentiSum's customer analytics platform turns conversations and feedback into insight. Our AI automatically tags qualitative data with unparalleled granularity, accuracy and timeliness.
See our customer sentiment analysis in action:
“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”
Director of Customer Service, +$75m revenue eCommerce company
Real-time topic and sentiment tagging
Compared to manual tagging & analysis, our AI platform uncovers insights that are granular, accurate, and infinitely scalable.
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Replace complexity with elegant AI sentiment analytics
Feedback tagging is inconsistent, inaccurate, and high level. SentiSum flips that on its head using AI to automatically uncover granular, accurate, consistent insights on 100% of your data set.
Chat to us today, we'd love to show you around:
Real-time analytics
Reduce ticket volume
Tackle data silos
Lead business growth
Tackle churn
Increase basket size
Conduct root cause analytics with ease
Accessible to everyone
Product features
Customised taxonomy
We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.
Hierarchical tagging
Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.
Contextual feedback tagging
When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.
Simple-to-use
Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.
Anomaly alerting
SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.
Machine learning
We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.
Real-time insight
Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.
Truly multi-channel
We provide real-time analytics on any contact channel. Voice, email, and live chat included.
What our customers say
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Catherine, Director of Customer Service
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Sean Mckee, Director of CX & eCommerce
"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."
Jack, Contact Centre Manager
