Automated customer sentiment analysis

SentiSum's customer analytics platform turns conversations and feedback into insight. Our AI automatically tags qualitative data with unparalleled granularity, accuracy and timeliness.

See our customer sentiment analysis in action:

Intercom sentiment analysis
SentisumSentisum

“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”

Director of Customer Service, +$75m revenue eCommerce company

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Read our customer stories →

Real-time topic and sentiment tagging

Compared to manual tagging & analysis, our AI platform uncovers insights that are granular, accurate, and infinitely scalable.

Replace complexity with elegant AI sentiment analytics

Feedback tagging is inconsistent, inaccurate, and high level. SentiSum flips that on its head using AI to automatically uncover granular, accurate, consistent insights on 100% of your data set.

Chat to us today, we'd love to show you around:

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Real-time analytics

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Reduce ticket volume

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Tackle data silos

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Lead business growth

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Tackle churn

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Increase basket size

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Conduct root cause analytics with ease

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Accessible to everyone

Product features

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Customised taxonomy

We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.

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Hierarchical tagging

Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.

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Contextual feedback tagging

When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.

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Simple-to-use

Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.

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Anomaly alerting

SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.

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Machine learning

We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.

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Real-time insight

Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.

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Truly multi-channel

We provide real-time analytics on any contact channel. Voice, email, and live chat included.

What our customers say

British Airways

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onion

Catherine, Director of Customer Service

Schuh

"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Sean Mckee, Director of CX & eCommerce

Leading tyre co.

"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."

Jack Lems

Jack, Contact Centre Manager

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