LIBRARY

Customer service is a place for Directors of Customer Service to own their career.

Customer Service

How James Villas Reduced First Response Time by 46% With AI Based Automation

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New in SentiSum: Customised Views and Advanced Filters

In this article, we're highlighting just two new features, both of which improve the ease & accessibility of analytics.

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6 ways to scale customer support [Part 1]

We take a look at the challenges facing a scaling support team and six solution areas to focus on.

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How AI in customer service helps you scale

In this article, we take a look at how AI can help support teams scale up fast and efficient.

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9 ways to properly prioritize customer service requests

In this article, we cover nine ways to intelligently prioritize customer support requests and the processes that allow you to do it.

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Customer Satisfaction: Measure, Analyse and Improve CSAT

In this guide, we got together with six industry experts to tackle the topic of customer satisfaction. Learn the fundamentals of analytics and improving CSAT.

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This guy works in a call center and draws rude customers—they are hilarious

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22 ways to use AI ticket tags to optimise customer service

22 ways to optimise customer service using AI ticket tags

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4 unique tactics to sell the value of customer service & experience internally

Use these tactics to build a customer-centric culture that puts the customer's experience first.

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8 unique customer service improvement ideas you can use to drive ROI

We take a look at various customer service improvement ideas you can use to improve customer satisfaction, plan customer service process improvement and drive growth.

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+6 ways to prevent burnout in your customer service team

Customer service burnout is rife in contact centers. We catch up with four industry experts to tackle burnout.

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The Future of Customer Service: Emerging Trends & Innovations (2021-2026)

We’re convinced that businesses will consider customer service to be the most strategically useful business function. Here's how we get there.

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Is WhatsApp the future of customer support?

WhatsApp Business has 50 million users and 800% usage growth on Zendesk. Is it the future? We consider the strengths and limitations of the service, and suggest how you can make better use of it.

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