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Customer service is a place for Directors of Customer Service to own their career.
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In this article, we're highlighting just two new features, both of which improve the ease & accessibility of analytics.
We take a look at the challenges facing a scaling support team and six solution areas to focus on.
In this article, we take a look at how AI can help support teams scale up fast and efficient.
In this article, we cover nine ways to intelligently prioritize customer support requests and the processes that allow you to do it.
In this guide, we got together with six industry experts to tackle the topic of customer satisfaction. Learn the fundamentals of analytics and improving CSAT.
22 ways to optimise customer service using AI ticket tags
Use these tactics to build a customer-centric culture that puts the customer's experience first.
We take a look at various customer service improvement ideas you can use to improve customer satisfaction, plan customer service process improvement and drive growth.
Customer service burnout is rife in contact centers. We catch up with four industry experts to tackle burnout.
We’re convinced that businesses will consider customer service to be the most strategically useful business function. Here's how we get there.
WhatsApp Business has 50 million users and 800% usage growth on Zendesk. Is it the future? We consider the strengths and limitations of the service, and suggest how you can make better use of it.
Customer service and retention go hand in hand. Here's how support ticket log data can help boost customer retention.
Ex-Revolut Customer Support Lead talks us through what to do when a user-wide server issue hits
It's customer service week, so let's have some fun at the expense of our managers and our customers.
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