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Customer service is a place for Directors of Customer Service to own their career.

Customer Service

New in SentiSum: Customised Views and Advanced Filters

In this article, we're highlighting just two new features, both of which improve the ease & accessibility of analytics.

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6 ways to scale customer support [Part 1]

We take a look at the challenges facing a scaling support team and six solution areas to focus on.

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How AI in customer service helps you scale

In this article, we take a look at how AI can help support teams scale up fast and efficient.

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9 ways to properly prioritize customer support issues

In this article, we cover nine ways to intelligently prioritize customer support requests and the processes that allow you to do it.

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Customer Satisfaction: Measure, Analyse and Improve CSAT

In this guide, we got together with six industry experts to tackle the topic of customer satisfaction. Learn the fundamentals of analytics and improving CSAT.

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This guy works in a call center and draws rude customers—they are hilarious

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22 ways to use AI ticket tags to optimise customer service

22 ways to optimise customer service using AI ticket tags

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4 unique tactics to sell the value of customer service & experience internally

Use these tactics to build a customer-centric culture that puts the customer's experience first.

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8 unique customer service improvement ideas you can use to drive ROI

We take a look at various customer service improvement ideas you can use to improve customer satisfaction, plan customer service process improvement and drive growth.

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+6 ways to prevent customer service burnout when your agents are ready to progress

Customer service burnout is rife in contact centers. We catch up with four industry experts to tackle burnout.

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The future of customer service: An innovators guide

We’re convinced that businesses will consider customer service to be the most strategically useful business function. Here's how we get there.

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Is WhatsApp the future of customer support?

WhatsApp Business has 50 million users and 800% usage growth on Zendesk. Is it the future? We consider the strengths and limitations of the service, and suggest how you can make better use of it.

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