LIBRARY
Customer service is a place for Directors of Customer Service to own their career.
We take a look at various customer service improvement ideas you can use to improve customer satisfaction, plan customer service process improvement and drive growth.
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Customer service burnout is rife in contact centers. We catch up with four industry experts to tackle burnout.
We’re convinced that businesses will consider customer service to be the most strategically useful business function. Here's how we get there.
WhatsApp Business has 50 million users and 800% usage growth on Zendesk. Is it the future? We consider the strengths and limitations of the service, and suggest how you can make better use of it.
Customer service and retention go hand in hand. Here's how support ticket log data can help boost customer retention.
Ex-Revolut Customer Support Lead talks us through what to do when a user-wide server issue hits
It's customer service week, so let's have some fun at the expense of our managers and our customers.
We tackle challenges in CX, growth, data science, and conduct high quality original research. Stay up to date to stay ahead.
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