Tackle customer complaints with AI

Using SentiSum, you'll have micro level ticket tags so you can easily deep dive reasons for complaints.

See our customer complaint analysis tool in action:

SentiSums product with man point at it in awe
SentisumSentisum

“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”

Director of Customer Service, +$75m revenue eCommerce company

Schuh LogoNX LogoNew Look LogoBA LogoNestle Logo

Read our customer stories →

Uncover granular insights with AI

Our AI allows you to deep dive from high level topics down to the fundamental customer complaint drivers.

Easy customer complaints root cause analysis

Uncover customer insight from complaints that's trusted, significant and actionable.

Chat to us today, we'd love to show you around:

Book a demo
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Tick symbol

Real-time analytics

Tick symbol

Complaint tags are contextual

Tick symbol

Improve customer satisfaction

Tick symbol

Highly granular insights

Tick symbol

Multiple topics tagged per complaint

Tick symbol

Customised AI model improves accuracy

Tick symbol

Machine learning improves over time

Tick symbol

Insights that inspire action

Product features

Document icon

Customised taxonomy

We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.

Messages Icon

Hierarchical ticket tagging

Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.

Bolt icon

Contextual ticket tagging

When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.

Computer Icon

Simple-to-use

Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.

target icon

Anomaly alerting

SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.

Settings Icon

Machine learning

We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.

Clock Icon

Real-time insight

Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.

Bulb Icon

Truly multi-channel

We provide real-time analytics on any contact channel. Voice, email, and live chat included.

What our customers say

British Airways

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onion

Catherine, Director of Customer Service

Schuh

"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Sean Mckee, Director of CX & eCommerce

Leading tyre co.

"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."

Jack Lems

Jack, Contact Centre Manager

Close