Topic and sentiment analytics on every chat conversation

SentiSum's customer service analytics turns conversations into insight. Our AI automatically tags support tickets with unparalleled granularity, accuracy and timeliness.

See our Zendesk chat analytics integration in action:

SentiSums product with man point at it in awe

“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”

Director of Customer Service, +$75m revenue eCommerce company

Schuh LogoNX LogoNew Look LogoBA LogoNestle Logo

Read our customer stories →

"SentiSum took away manual ticket tagging and analytics. It helped us drive change without the manual effort of building evidence.

Headshot customer

Saif, Contact Center Manager

Uncover granular insights with AI

We help top brands on Zendesk uncover and leverage granular insight from chat conversations. Find us in the Zendesk Marketplace.

Replace Zendesk's manual tagging system

Zendesk in-built tags are inconsistent, inaccurate, and high level. SentiSum flips that on its head using AI to automatically uncover granular, accurate, consistent ticket insights on 100% of your chat logs.

Chat to us today, we'd love to show you around:

Book a demo
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Tick symbol

Real-time analytics

Tick symbol

Reduce ticket volume

Tick symbol

Tackle data silos

Tick symbol

Lead business growth

Tick symbol

Ticket delegation

Tick symbol

Remove admin tasks for support agents

Tick symbol

Conduct root cause analytics with ease

Tick symbol

No technical skill required

Product features

Document icon

Customised taxonomy

We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.

Messages Icon

Hierarchical ticket tagging

Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.

Bolt icon

Contextual ticket tagging

When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.

Computer Icon


Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.

target icon

Anomaly alerting

SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.

Settings Icon

Machine learning

We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.

Clock Icon

Real-time insight

Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.

Bulb Icon

Truly multi-channel

We provide real-time analytics on any contact channel. Voice, email, and live chat included.

What our customers say

British Airways

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onion

Catherine, Director of Customer Service


"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Sean Mckee, Director of CX & eCommerce

Leading tyre co.

"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."

Jack Lems

Jack, Contact Centre Manager