SentiSum's customer service analytics turns conversations into insight. Our AI automatically tags support tickets with unparalleled granularity, accuracy and timeliness, so you have clarity on your customer contacts at any scale.
"It's exciting to be able to easily show other departments what's causing huge increases in ticket volume or negative feedback."
Director of Customer Service, +$50m revenue fast-growth company
Our customer's want new insights—things they don't already know. Which is why we build you an AI engine that's unique to your data.
It's trained and maintained to understand your support tickets and surveys at a granular level. And it continually surfaces new and rising topics so you never miss a thing.
We're also the only company to cover every contact & feedback channel out there, voice included. It's multi-lingual, too.
Our insights dashboard makes tag insights accessible, but we can also push tags directly to Zendesk so they can be used for analysis, routing and prioritisation.
Watch the short video to see it in action.
Our analytics solution ties support tickets to CSAT surveys. You'll have a 360º view of every feedback and support channel, supercharge with additional context.
Like Google for customer support, you'll be able to answer questions from other teams by simply searching for an answer.
It's truly multichannel. We've even cracked voice—so you can search historical phone calls for insight.
Say goodbye to manually analytics and reporting. And welcome in a new age of insight that's uniform, easy, searchable and impactful.
Most tagging systems take a lot of manual work or the insights can't be trusted to back up business decisions. Usually tags are inaccurate, inconsistent or generic, so customer support is like a black box.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.