Suhan Prabhu

NLP Scientist

Zendesk NLP Support Ticket / Zendesk natural language processing / zendesk text analytics / zendesk optimisation

Why is machine learning NLP so good at Zendesk support ticket categorisation?

We address the types of NLP, what makes NLP essential for support ticket analytics, and the use cases that NLP makes available.

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Text Analysis

Text analysis: Everything you need to know

Text analysis automatically processes unstructured text at scale. Learn the definition and process of text analysis here

Artificial Intelligence