Your customer's voice is your unique advantage. SentiSum uses AI to turn your customer's voice into actionable insight. Improve your CX and tackle churn drivers with confidence.
Trusted by global companies
Artificial intelligence uncovers topic & sentiment insights that are accurate, statistically significant, and hierarchical.
Bring every channel together under one roof. Get one view of email, live chat, phone calls, surveys, and reviews.
AI can process all your data in minutes. Act fast to new complaints and anomalies to prevent customer churn.
SentiSum automatically makes sense of high volumes of your qualitative customer feedback. Tags are multi-level and contextualised so you can identify the who, what, where, when and why of customer churn.
Replacing reporting with simple tools that provide actionable, unbiased insight to the rest of your company on a daily basis.
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Catherine, Director of Customer Service
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Sean Mckee, Director of CX & eCommerce
"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."
Jack, Contact Centre Manager
We integrate with any customer contact channel