Kirsty Pinner

Kirsty is the product lead at SentiSum. She joined the company three years ago after working in e-commerce at Swoon. Kirsty's hobbies centre around her cat, Grace.

Customer service reporting metrics

How we democratise customer service insights reporting via your inbox

Imagine being able to forward an email to the head of IT that says 'you just received 200 tickets, an increase of 1000%, about a broken button in the checkout process'. It would get resolved immediately.

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Customer Service and Retention

Customer service and retention: How customer service insights can solve your retention problem

Customer service and retention go hand in hand. Here's how support ticket log data can help boost customer retention.

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