Kirsty Pinner

Kirsty is the product lead at SentiSum. She joined the company three years ago after working in e-commerce at Swoon. Kirsty's hobbies centre around her cat, Grace.

LinkedIn LogoTwitter Logo
Customer service reporting metrics

Why we simplify access to customer insights via your inbox

Imagine being able to forward an email to the head of IT that says 'you just received 200 tickets, an increase of 1000%, about a broken button in the checkout process'. It would get resolved immediately.

Know us
Customer Service and Retention

How customer service insights can solve the retention problem in D2C meal kit delivery companies

Customer service and retention go hand in hand. Here's how support ticket log data can help boost customer retention.

Customer Service
SentiSum
3-minute demo
Product
Automated tagging & reportingCSAT analyticsAuto-routingAuto-prioritisationAuto-ticket creation from negative reviewsIntegrationsTechnology
PricingPartners
Resources
Customer storiesBlogPodcastCX researchJoin our community
Request demo

Done! We'll call you soon to setup a product demo.
Oops! Something went wrong while submitting the form. Stuck? Email us directly on contact@sentisum.com.
⨉

Tech for the customer obsessed

Resources
  • Customer stories
  • Podcast
  • Customer service blog
  • Support-driven growth book
  • Customer service improvement guide
  • Customer complaints guide
  • Voice of the customer
  • Customer feedback analysis
  • Customer touchpoints
  • Call Center Software
Product
  • Pricing
  • Support ticket analytics
  • CSAT analytics
  • Auto-prioritisation
  • Auto-routing
  • Auto-social monitor
  • Customer feedback software
Company
  • About
  • Our team
  • Contact Us
  • Privacy
Integrations
  • Zendesk
  • Freshworks
  • Intercom
  • Trustpilot
  • WhatsApp
  • Salesforce
  • Others
  • Zendesk chat analytics integration
  • Zendesk insight
SentiSum Logo