The no-agenda evening for CX leaders

Auto-tag your conversations with the power of AI

SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, prioritise opportunities.

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Automated analysis that truly gets your customers

SentiSum's powerful AI analyzes and tags every customer conversation across emails, chats, phone calls, surveys, and reviews in 100+ languages, providing you with valuable insights such as sentiment, reason for contact, and more


Experience automated, consistent tagging at scale

Discover true drivers of NPS, CSAT, and sentiment

Free your agents so that they can focus on customers

Ticket analysis

Instant answers, infinite insights

Say goodbye to manual digging through data or waiting on reports. Get quick, meaningful answers about your customer experience with SentiSum. It's as easy as asking a question.


No more waiting, get the answers you need instantly

Complex insights made easy, no expertise needed

Spend less time on 'what' and more on 'why' and 'how'

Get answers

Efficient support with real-time analysis

Utilize SentiSum's real-time analysis to smartly prioritize, route, and escalate customer queries based on sentiment, urgency, and contact reason.


Route urgent issues swiftly to appropriate teams

Automate escalations based on predefined criteria

Decrease response times, increase customer satisfaction

Triage tickets

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-week trial

Dig In to your customer support insights in a whole new way

Dig In is our first release in our Generative AI series, which allows you to, literally,"dig in" to your tickets in seconds to answer questions about your data.

Dig In extracts the most valuable insights and provides a quick, handy summary of important details such as what caused an issue or what customers loved about a product.

Sign up to the mailing list to learn more about Dig In and get exclusive updates on upcoming releases.

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The customer insights you want without any manual work

SentiSum's generative AI analyzes every customer conversation to answer all your CX questions.

Understanding and improving customer sentiment has never been easier
"You get the benefit of using the product's AI to review the tickets however you also have the option to dive deeper into specific drivers/topics."
"With SentiSum you go in, you open it up, and you see the stories being told to you. You see an increase in a particular topic and immediately understand why."
Nick Moreton
Director of Customer support
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!"
Joe Quinlivan
Head of Customer Care
"We're very impressed by the technology itself, but even more so by the relentless effort the team puts in to support our specific use case."
Johannes Ganter
Head of CRM & Digital

How it works

SentiSum uses a powerful NLP engine to consistently tag and categorise your customer service conversations that's:

ML-based tagging focused on meaning, not keywords
Tags get to the root of the topic and uncover underlying patterns
Quickly understands specific sentiments of qualitative text
Trusted to trigger tag-based automation in milliseconds
Supports all channels, 100's of languages, & 1000's of platforms
Simple, easy-to-use dashboard available to all teams
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