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The no-agenda evening for CX leaders
Auto-tag your conversations with the power of AI
SentiSum automates support ticket tagging so you can uncover actionable data from support conversations. Fix friction, triage topics, prioritise opportunities.
Otrium, an innovative online fashion outlet, partnered with SentiSum over a year ago to transform its customer support and feedback loop.
We speak to Head of Consumer Service and Sales Support, Løkke Engraf, about implementing SentiSum at Lakrids By Bülow and building processes with customer feedback at the forefront of every decision.
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Learn how Butternut Box's customer happiness team use SentiSum to drive customer satisfaction and increase retention by analysing customer support and NPS data.
Automated analysis that truly gets your customers
SentiSum's powerful AI analyzes and tags every customer conversation across emails, chats, phone calls, surveys, and reviews in 100+ languages, providing you with valuable insights such as sentiment, reason for contact, and more
Benefits
Experience automated, consistent tagging at scale
Discover true drivers of NPS, CSAT, and sentiment
Free your agents so that they can focus on customers
Instant answers, infinite insights
Say goodbye to manual digging through data or waiting on reports. Get quick, meaningful answers about your customer experience with SentiSum. It's as easy as asking a question.
Benefits
No more waiting, get the answers you need instantly
Complex insights made easy, no expertise needed
Spend less time on 'what' and more on 'why' and 'how'
Efficient support with real-time analysis
Utilize SentiSum's real-time analysis to smartly prioritize, route, and escalate customer queries based on sentiment, urgency, and contact reason.
Benefits
Route urgent issues swiftly to appropriate teams
Automate escalations based on predefined criteria
Decrease response times, increase customer satisfaction
Try SentiSum today
Turn every customer feedback into clear, easy-to-use insights.
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