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Automated tagging & reporting
CSAT analytics
Auto-routing
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New
Review Monitoring
Technology
Product Overview
Explainer Video
See how the dashboard works and what kind of insights it could provide your business
Dig In
New
Dig In to customer conversations with ease. Our AI helps you to scan through plethora of conversations within few seconds
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Zendesk
Freshdesk
Intercom
Dixa
Gorgias
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LIBRARY

Tagging

SentiSum’s Automated Tagging & CS Analytics, Now Available on Dixa

SentiSum’s Automated Tagging & CS Analytics, Now Available on Dixa

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How to Automate Ticket Classification - NLP for Support Tickets

How to Automate Ticket Classification - NLP for Support Tickets

Automated ticket tagging is critical to uncovering granular, actionable insight from support tickets. In this article we cover everything you need to know about ticket tagging and the benefits of automating it.

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Why customer service tickets are your most valuable insight channel

Why customer service tickets are your most valuable insight channel

Most customer feedback channels are peppered with bias. Let's look at why insight from customer support conversations is the best retention strategy.

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