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SentiSum’s Automated Tagging & CS Analytics, Now Available on Dixa

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How to Automate Ticket Classification - NLP for Support Tickets

Automated ticket tagging is critical to uncovering granular, actionable insight from support tickets. In this article we cover everything you need to know about ticket tagging and the benefits of automating it.

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Why customer service tickets are your most valuable insight channel

Most customer feedback channels are peppered with bias. Let's look at why insight from customer support conversations is the best retention strategy.

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