LIBRARY

Tagging

SentiSum’s Automated Tagging & CS Analytics, Now Available on Dixa

SentiSum’s Automated Tagging & CS Analytics, Now Available on Dixa

Read the article

How to Automate Ticket Classification - NLP for Support Tickets

How to Automate Ticket Classification - NLP for Support Tickets

Automated ticket tagging is critical to uncovering granular, actionable insight from support tickets. In this article we cover everything you need to know about ticket tagging and the benefits of automating it.

Read the article

Why customer service tickets are your most valuable insight channel

Why customer service tickets are your most valuable insight channel

Most customer feedback channels are peppered with bias. Let's look at why insight from customer support conversations is the best retention strategy.

Read the article

Get updates on SentiSum's best content

We tackle challenges in CX, growth, data science, and conduct high quality original research. Stay up to date to stay ahead.