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Customer Sentiment

What Is Support Ticket Classification: Best Practices in 2023

What Is Support Ticket Classification: Best Practices in 2023

Revolutionize your ticket tagging process and maximize your customer feedback analysis

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How to improve NPS with customer sentiment analysis? [+Example]

How to improve NPS with customer sentiment analysis? [+Example]

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Why is customer sentiment analysis essential to boosting NPS?

Why is customer sentiment analysis essential to boosting NPS?

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Customer retention in eCommerce: How customer sentiment analysis can help

Customer retention in eCommerce: How customer sentiment analysis can help

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Why do you need customer sentiment analysis in order to improve customer retention?

Why do you need customer sentiment analysis in order to improve customer retention?

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What can FinTech companies achieve with customer sentiment analysis?

What can FinTech companies achieve with customer sentiment analysis?

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How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds

How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.

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