Customer Sentiment

How to improve NPS with customer sentiment analysis? [+Example]

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Why is customer sentiment analysis essential to boosting NPS?

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Customer retention in eCommerce: How customer sentiment analysis can help

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Why do you need customer sentiment analysis in order to improve customer retention?

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What can FinTech companies achieve with customer sentiment analysis?

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How award-winning retailer, Schuh, uses AI analytics to make sense of large volumes of VoC data in seconds

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.

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Two experiments that increased Schuh's basket size, conversion rates and NPS scores

I interviewed Sean Mckee and I was captivated by how they increased AOV with these experiments.

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