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Why we started SentiSum?
Customer voices
Hear from forward-thinking brands who have seen a real difference with SentiSum.
"SentiSum is easy to set up and the insights are accurate. Every team has started using customer conversation insights!”
Joe Quinlivan
Head of Customer Care
“I have been using Sentisum for the past 3 years as a CX manager. We’ve seen continuous growth and improvement from the Sentisum team in feature development and the ability to implement our feedback and suggestions.”
Gabe Galasso
Player Support Supervisor
“Working in CS is often based on a lot of feelings. We need to learn to work with data, as it’s easy to fall into feelings and hunches when you don’t, which leads to difficulty in getting buy in from other areas of the business."
Customer story
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Loekke
Head of consumer services & sales support
‘’Rather than just seeing it as a ‘delivery issue’ we can now see the exact issue - whether the product has arrived late or not arrived at all. Whether there’s a missing ingredient or it’s damaged. It’s a lot more actionable for us.”
Customer story
Rebecca Luttig
Customer Love Strategy Coordinator
"SentiSum has not only reduced the distance between customer feedback and actionable insights but has also fostered a culture of proactivity and accountability across all departments."
Tessa van der Lof
Head of Partner Experience
“We're able to easily compare month on month customer conversations, analyse all activity and exactly pinpoint our top drivers, products, customer complaints. Without SentiSum, these deep dives would be manual and would've taken us ages!”
Ex Gorospe
"Making sense of +50,000 data points regularly was a difficult task before we started working together. Now Schuh has a real-time, objective and comprehensive view of the customer.”
Sean McKee
Director of Ecommerce, Customer Experience
“SentiSum has been a game changer for Butternut Box. It’s allowed the company to gain a deeper understanding of customer feedback so they can take action, prioritise key metrics, and drive meaningful change across the entire business”
Customer story
Tessa van der Lof
Head of Partner Experience
“I'm quite impressed by the quality of insights that SentiSum is generating."
Sandrine Lavoise
Director Of Fan Support Insights & Design
“It’s very difficult to convince the rest of the team that something was important when you don’t have the data to back it up.
Insights from SentiSum started becoming the basis for our strategic and product meetings, giving us a sounding board for understanding our customers and their needs outside of customer surveys.”
Anders Reckendorff
CEO
“We've been incredibly impressed with the ease of integration and the deep insights that we're gaining, especially around customer pain points and opportunities for growth.”
Peter Freeman
Head of Customer & Brand
“SentiSum has been a very big benefit to us! We can scream & shout but without data it's pointless. But with SentiSum it has been great.”
Richard Simmons
Customer Growth Executive
‘’SentiSum has enhanced our transparency and trust from our clients as they now have access to all conversations in real-time, which is a significant business advantage for us.”
Customer story
Tobias Riis Christensen
"I'm on here everyday to spot trends and see if I'm missing something. SentiSum makes up a third of my reporting!"
Kara Seymour
Director of Global Customer Support
"A product manager has so much data and information and so many requests coming at them all at once, and they’re trying to prioritize all of these different areas. It’s only by bringing all of these requests together with data backed evidence that you can prioritize based on what’s critical for the customer”
Liz Pastor
VP product support & services
Try SentiSum today
Turn every customer feedback into clear, easy-to-use insights.
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