Early Warning Agent

Every CX and Ops Leader Needs this AI Agent

While most tools surface problems after churn or CSAT drops, our AI Agent, Kyo, identifies spikes and breakdowns as they happen. It explains the root cause and delivers clear recommendations directly into your team's workflow.

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Detected

Billing disputes +48%

Root Cause:

iOS auto-renew copy confusion

Fix:

Updated copy 
Paused promo emails

Impact:

CSAT dip reversed in 3 days

Detected

Delivery complaints spike

Root Cause:

USPS carrier integration

Fix:

Switched fallback carrier
Proactive comms

Impact:

Complaints down 42%

Detected

Login failures on Android 12

Root Cause:

Auth timeout post-release

Fix:

Patch rolled out In-app banner

Impact:

Issue resolved before ticket spike

Every Signal. Every Channel. One Early Warning System.

Track spikes in volume, sentiment, repeat contacts or resolution times. Kyo analyzes chat, email, and voice transcripts to detect issues as they emerge, without tagging or dashboards.

Spot drops in CSAT or NPS and understand why using open-text feedback and real-time root cause detection across segments.  

Uncover churn signals or product friction embedded in agent notes or CRM activity. Kyo connects the dots across accounts and regions. 

Monitor real-time brand sentiment and emerging issues. Spot trends like delivery delays or pricing frustration before they become PR risks. 

HOW IT WORKS

Comprehensive risk management across multiple industries

Listen everywhere

Most teams only hear about issues once CSAT dips or churn spikes. By then, the damage is done. The Kyo Early Warning Agent listens across every channel in real time, so you can spot delivery delays, payment failures, or product bugs the moment they emerge

“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”

Steven Burt, Senior CX Director

Spot anomalies

Kyo surfaces the early signals of dissatisfaction — repeated complaints, tone shifts, or increasing frustration with a specific feature. So your team can intervene before customers walk away.

“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”

Steven Burt, Senior CX Director

Explain the cause

Kyo explains the root cause with context, whether it’s a faulty release, a supply chain delay, or a UX change confusing users.
Leaders get a clear, trusted answer to take into product reviews, board meetings, and sprint planning without relying on anecdotal evidence.

“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”

Steven Burt, Senior CX Director

Trigger action

The Early Warning Agent removes the guesswork by delivering daily digests and real-time alerts on email, Slack and Teams that highlight the issues that matter most so that they are resolved before escalation.

Quote

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REAL-TIME ANOMALY DETECTION BUILT FOR CX AND OPS

Spot problems hours, not days before CSAT drops. Act on root causes, not just alerts.

95% 
Faster Detection

Cuts issue detection time from days to minutes, enabling proactive fixes before customers churn.

80% 
Faster Time to Fix

Root causes and recommended actions help teams resolve issues in hours-not days.

40% 
Drop in Escalations

Brands using Early Warning Agent saw up to 40% fewer support escalations during peak periods.

95% 
Faster Detection

Cuts issue detection time from days to minutes, enabling proactive fixes before customers churn.

80% 
Faster Time to Fix

Root causes and recommended actions help teams resolve issues in hours-not days.

40% 
Drop in Escalations

Brands using Early Warning Agent saw up to 40% fewer support escalations during peak periods.

DON'T JUST TAKE OUR WORD FOR IT. HEAR IT FROM OUR CUSTOMERS

FREQUENTLY ASKED QUESTIONS

Answers to common questions about SentiSum's capabilities, set up, and how we help reduce churn

FREQUENTLY ASKED QUESTIONS

Answers to common questions about SentiSum's capabilities, set up, and how we help reduce churn

Products & Capabilities

What is SentiSum?

SentiSum is an AI-native Voice of Customer (VoC) platform built for fast-moving brands.
‍
It unifies every customer signal - support tickets, surveys, calls, reviews, social posts, and CRM notes into one source of truth, powered by our Kyo AI Engine.
‍
Kyo instantly understands what’s breaking, why it’s happening, and how to fix it.
‍
It powers AI agents that warn you early, explain the why behind churn, and help teams act before issues spread

What is SentiSum?

SentiSum is an AI-native Voice of Customer (VoC) platform built for fast-moving brands.
‍
It unifies every customer signal - support tickets, surveys, calls, reviews, social posts, and CRM notes into one source of truth, powered by our Kyo AI Engine.
‍
Kyo instantly understands what’s breaking, why it’s happening, and how to fix it.
‍
It powers AI agents that warn you early, explain the why behind churn, and help teams act before issues spread

What is SentiSum?

SentiSum is an AI-native Voice of Customer (VoC) platform built for fast-moving brands.
‍
It unifies every customer signal - support tickets, surveys, calls, reviews, social posts, and CRM notes into one source of truth, powered by our Kyo AI Engine.
‍
Kyo instantly understands what’s breaking, why it’s happening, and how to fix it.
‍
It powers AI agents that warn you early, explain the why behind churn, and help teams act before issues spread

What is SentiSum?

SentiSum is an AI-native Voice of Customer (VoC) platform built for fast-moving brands.
‍
It unifies every customer signal - support tickets, surveys, calls, reviews, social posts, and CRM notes into one source of truth, powered by our Kyo AI Engine.
‍
Kyo instantly understands what’s breaking, why it’s happening, and how to fix it.
‍
It powers AI agents that warn you early, explain the why behind churn, and help teams act before issues spread

Every CX and Ops Leader Needs this AI Agent

Billing disputes +48%

Delivery complaints spike

Login failures on Android 12

Every Signal. Every Channel. One Early Warning System.

HOW IT WORKS

Listen everywhere

Spot anomalies

Explain the cause

Trigger action

REAL-TIME ANOMALY DETECTION BUILT FOR CX AND OPS

95% Faster Detection

80% Faster Time to Fix

40% Drop in Escalations

95% Faster Detection

80% Faster Time to Fix

40% Drop in Escalations

DON'T JUST TAKE OUR WORD FOR IT. HEAR IT FROM OUR CUSTOMERS

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Products & Capabilities

REAL-TIME ANOMALY DETECTION BUILT FOR CX AND OPS

95% 
Faster Detection

80% 
Faster Time to Fix

40% 
Drop in Escalations

95% 
Faster Detection

80% 
Faster Time to Fix

40% 
Drop in Escalations

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS