Early Warning Agent

Every CX and Ops Leader Needs this AI Agent

While most tools surface problems after churn or CSAT drops, our AI Agent, Kyo, identifies spikes and breakdowns as they happen. It explains the root cause and delivers clear recommendations directly into your team's workflow.

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Detected

Billing disputes +48%

Root Cause:

iOS auto-renew copy confusion

Fix:

Updated copy 
Paused promo emails

Impact:

CSAT dip reversed in 3 days

Detected

Delivery complaints spike

Root Cause:

USPS carrier integration

Fix:

Switched fallback carrier
Proactive comms

Impact:

Complaints down 42%

Detected

Login failures on Android 12

Root Cause:

Auth timeout post-release

Fix:

Patch rolled out In-app banner

Impact:

Issue resolved before ticket spike

Trusted by teams at

Every Signal. Every Channel. One Early Warning System.

Track spikes in volume, sentiment, repeat contacts or resolution times. Kyo analyzes chat, email, and voice transcripts to detect issues as they emerge, without tagging or dashboards.

Spot drops in CSAT or NPS and understand why using open-text feedback and real-time root cause detection across segments.  

Uncover churn signals or product friction embedded in agent notes or CRM activity. Kyo connects the dots across accounts and regions. 

Monitor real-time brand sentiment and emerging issues. Spot trends like delivery delays or pricing frustration before they become PR risks. 

Why Wait for Churn to Tell You Something’s Broken?

Listen everywhere

Most teams only hear about issues once CSAT dips or churn spikes. By then, the damage is done. The Kyo Early Warning Agent listens across every channel in real time, so you can spot delivery delays, payment failures, or product bugs the moment they emerge

“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”

Joe Quinlivan, Head of
Customer Care

Spot anomalies

Kyo surfaces the early signals of dissatisfaction — repeated complaints, tone shifts, or increasing frustration with a specific feature. So your team can intervene before customers walk away.

“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”

Steven Burt, Sr. Director
Global CX

Explain the cause

Kyo explains the root cause with context, whether it’s a faulty release, a supply chain delay, or a UX change confusing users.  
Leaders get a clear, trusted answer to take into product reviews, board meetings, and sprint planning without relying on anecdotal evidence.

“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”

Julia Farrell, Retail Coordinator

Trigger action

The Early Warning Agent removes the guesswork by delivering daily digests and real-time alerts on email, Slack and Teams that highlight the issues that matter most so that they are resolved before escalation.

"The hourly anomaly alerts show exactly where and when an issue has spiked, so we can act fast. Recently, an alert on ‘Account Blocked’ revealed that one user’s repeated messages caused the spike. Within minutes, I traced it in Zendesk and resolved it — something that would’ve taken much longer to figure out."

Sonia, Customer Experience & Quality Manager

Real-time anomaly detection built for CX and Ops

Spot problems hours, not days before CSAT drops. Act on root causes, not just alerts.

95% 
Faster Detection

Cuts issue detection time from days to minutes, enabling proactive fixes before customers churn.

80% 
Faster Time to Fix

Root causes and recommended actions help teams resolve issues in hours-not days.

40% 
Drop in Escalations

Brands using Early Warning Agent saw up to 40% fewer support escalations during peak periods.

95% 
Faster Detection

Cuts issue detection time from days to minutes, enabling proactive fixes before customers churn.

80% 
Faster Time to Fix

Root causes and recommended actions help teams resolve issues in hours-not days.

40% 
Drop in Escalations

Brands using Early Warning Agent saw up to 40% fewer support escalations during peak periods.

Don't just take our word for it. Hear it from our customers.

How JustPark spots customer pain before it happens

“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”

Steven Burt

Sr. Director Global CX

“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”

Julia Farrell

Retail Coordinator

“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”

Joe Quinlivan

Head of Customer Care

“With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue”

Steven Burt

Sr. Director Global CX

“We’re excited about Kyo. The root causes summary looks like a real game changer for how we analyze data with SentiSum.”

Julia Farrell

Retail Coordinator

“With SentiSum, we now ingest all conversational data across channels and use it to drive meaningful change throughout the business.”

Joe Quinlivan

Head of Customer Care

Frequently asked questions

Answers to common questions about SentiSum's capabilities, set up, and how we help reduce churn

Frequently asked questions

Answers to common questions about Sentisum’s capabilities, set up, and how we help reduce churn

Early Warning Agent

How does Early Warning know what’s an anomaly?

Kyo learns your historical baselines and monitors changes across volume, sentiment, channel, and topic dimensions. You can also configure manual thresholds.

Can I configure the sensitivity or threshold?

Yes. You can set manual thresholds by topic, channel, or segment—or let Kyo auto-adjust based on your baseline patterns.

Can I configure alerts for a specific metric or use case?

Absolutely. You can monitor any metric that matters to your business—like first response time, refund mentions, app crashes, or sentiment drops.

Can different teams have different alerts or configurations?

Yes. You can set team-level alerting rules and delivery channels, so each group sees the signals most relevant to them.

What kinds of issues can it detect?

Delivery delays, billing spikes, product bugs, negative sentiment trends, login failures, refund surges, and more—across support, reviews, surveys, and CRM notes.

Does it require training or tagging?

No. It works out of the box using AI-trained models that adapt to your data structure and language.

Where do alerts show up?

Slack, Teams, Zendesk, or email—wherever your team works. No need to visit a separate dashboard.

Every CX and Ops Leader Needs this AI Agent

Billing disputes +48%

Delivery complaints spike

Login failures on Android 12

Every Signal. Every Channel. One Early Warning System.

Why Wait for Churn to Tell You Something’s Broken?

Listen everywhere

Spot anomalies

Explain the cause

Trigger action

Real-time anomaly detection built for CX and Ops

95% Faster Detection

80% Faster Time to Fix

40% Drop in Escalations

95% Faster Detection

80% Faster Time to Fix

40% Drop in Escalations

Don't just take our word for it. Hear it from our customers.

Frequently asked questions

Frequently asked questions

Early Warning Agent

95% 
Faster Detection

80% 
Faster Time to Fix

40% 
Drop in Escalations

95% 
Faster Detection

80% 
Faster Time to Fix

40% 
Drop in Escalations