SentiSum Update

Embracing the Future: Unveiling Our New Look and Advanced AI Capabilities

Embracing the Future: Unveiling Our New Look and Advanced AI Capabilities
Founder & CEO, SentiSum
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Embracing the Future: Unveiling Our New Look and Advanced AI Capabilities

Our Core Values Brought to Life

‍Simplicity, Speed, and Smartness have always been our guiding principles.

We're passionate about making customer insights accessible and actionable, delivering them promptly, and ensuring our technology is powerful and always learning.

Our new brand identity mirrors these principles with a clean, modern design that encapsulates the essence of SentiSum, and we're thrilled to unveil this fresh look that genuinely symbolizes who we are and what we strive for.

‍

‍Harnessing the Power of Advanced AI

‍At SentiSum, we're not just keeping pace with technology; we're leveraging it to its fullest.

Our platform is now powered by the latest in generative AI, providing a co-pilot-like experience to our users. This advanced AI capability allows us to deliver deeper insights, with a greater degree of accuracy, and at a much faster pace.

Our goal has always been to simplify data and so we've made our platform even more intuitive, and with our rebranding, we're taking this a step further.

Now, uncovering the hidden gems in your customer conversations has never been easier or more straightforward.

‍

‍A Heartfelt Thanks to Our Early Customers

‍Our journey would not have been the same without our early customers. You've been with us since the beginning, providing invaluable feedback and unwavering support. We're extremely grateful, and this rebranding is a testament to your belief in us and our mutual growth.

‍The Exciting Road Ahead

‍This rebranding is a significant leap in our journey. It's about realigning ourselves with our driving mission and values, and stepping boldly into the future of CX management.

Our new look signifies our readiness to face new challenges, embrace innovations, and continue serving our customers with a more powerful, intuitive platform.

We're thrilled about this new chapter, and we can't wait for you to be a part of it.

We hope you love our new look as much as we do, and we're excited to navigate the future of customer experience insights, simplified, together.

Thank you for being part of our story, and here's to the exciting chapters that lie ahead!

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SentiSum Update

Embracing the Future: Unveiling Our New Look and Advanced AI Capabilities

Sharad Khandelwal
Founder & CEO, SentiSum
In this article
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Understand your customer’s problems and get actionable insights
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At SentiSum, we're on a journey of continuous growth, innovation, and transformation.

We're excited to announce a significant milestone on that journey: our comprehensive rebranding.

But it's not just about a fresh coat of paint. This rebranding reflects our commitment to our core principles, our customers, and our pursuit of cutting-edge technology to simplify customer experience insights.

Is your AI accurate, or am I getting sold snake oil?

The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.
‍
Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.

We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.

Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.

Our Core Values Brought to Life

‍Simplicity, Speed, and Smartness have always been our guiding principles.

We're passionate about making customer insights accessible and actionable, delivering them promptly, and ensuring our technology is powerful and always learning.

Our new brand identity mirrors these principles with a clean, modern design that encapsulates the essence of SentiSum, and we're thrilled to unveil this fresh look that genuinely symbolizes who we are and what we strive for.

‍

‍Harnessing the Power of Advanced AI

‍At SentiSum, we're not just keeping pace with technology; we're leveraging it to its fullest.

Our platform is now powered by the latest in generative AI, providing a co-pilot-like experience to our users. This advanced AI capability allows us to deliver deeper insights, with a greater degree of accuracy, and at a much faster pace.

Our goal has always been to simplify data and so we've made our platform even more intuitive, and with our rebranding, we're taking this a step further.

Now, uncovering the hidden gems in your customer conversations has never been easier or more straightforward.

‍

‍A Heartfelt Thanks to Our Early Customers

‍Our journey would not have been the same without our early customers. You've been with us since the beginning, providing invaluable feedback and unwavering support. We're extremely grateful, and this rebranding is a testament to your belief in us and our mutual growth.

‍The Exciting Road Ahead

‍This rebranding is a significant leap in our journey. It's about realigning ourselves with our driving mission and values, and stepping boldly into the future of CX management.

Our new look signifies our readiness to face new challenges, embrace innovations, and continue serving our customers with a more powerful, intuitive platform.

We're thrilled about this new chapter, and we can't wait for you to be a part of it.

We hope you love our new look as much as we do, and we're excited to navigate the future of customer experience insights, simplified, together.

Thank you for being part of our story, and here's to the exciting chapters that lie ahead!

Frequently asked questions

Is your AI accurate, or am I getting sold snake oil?

The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.
‍
Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.

We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.

Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.

Do you integrate with my systems? How long is that going to take?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What size company do you usually work with? Is this valuable for me?

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What is your term of the contract?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How do you keep my data private?

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SentiSum Update
min read.

The Retention Crisis: Why 
Voice of Customer Is Failing 
the Job It Was Meant to Do

Sharad Khandelwal
Founder & CEO, SentiSum
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TL;DR

  • Retention is the engine of growth, yet churn remains stubborn despite heavy investment in Voice of Customer (VoC) programs.
  • Traditional VoC fails because of survey bias, slow signals, and siloed insights.
  • Customers churn silently; by the time insights reach leaders, it’s too late.
  • Customer-obsessed leaders close this gap by treating qualitative signals as seriously as metrics, and acting on them fast.
  • AI now enables analyzing millions of conversations instantly, surfacing the “why” behind churn and triggering immediate action.
  • Brands that close the gap between customer reality and company response will win in the next decade.

Our Core Values Brought to Life

‍Simplicity, Speed, and Smartness have always been our guiding principles.

We're passionate about making customer insights accessible and actionable, delivering them promptly, and ensuring our technology is powerful and always learning.

Our new brand identity mirrors these principles with a clean, modern design that encapsulates the essence of SentiSum, and we're thrilled to unveil this fresh look that genuinely symbolizes who we are and what we strive for.

‍

‍Harnessing the Power of Advanced AI

‍At SentiSum, we're not just keeping pace with technology; we're leveraging it to its fullest.

Our platform is now powered by the latest in generative AI, providing a co-pilot-like experience to our users. This advanced AI capability allows us to deliver deeper insights, with a greater degree of accuracy, and at a much faster pace.

Our goal has always been to simplify data and so we've made our platform even more intuitive, and with our rebranding, we're taking this a step further.

Now, uncovering the hidden gems in your customer conversations has never been easier or more straightforward.

‍

‍A Heartfelt Thanks to Our Early Customers

‍Our journey would not have been the same without our early customers. You've been with us since the beginning, providing invaluable feedback and unwavering support. We're extremely grateful, and this rebranding is a testament to your belief in us and our mutual growth.

‍The Exciting Road Ahead

‍This rebranding is a significant leap in our journey. It's about realigning ourselves with our driving mission and values, and stepping boldly into the future of CX management.

Our new look signifies our readiness to face new challenges, embrace innovations, and continue serving our customers with a more powerful, intuitive platform.

We're thrilled about this new chapter, and we can't wait for you to be a part of it.

We hope you love our new look as much as we do, and we're excited to navigate the future of customer experience insights, simplified, together.

Thank you for being part of our story, and here's to the exciting chapters that lie ahead!

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Written By
Sharad Khandelwal
I founded SentiSum to change how brands understand and improve customer experience. My work with Just Eat, DHL, Nestlé, and British Airways revealed how brands are stuck with outdated tools and methods. With deep expertise in CX and AI, I’m obsessed with simplifying how brands fix their customer experience.
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