Help Scout

Our Help Scout text analytics integration.

Turn your best source of Voice of Customer data into actionable insights with SentiSum.

Startups love us, enterprises trust us.

How It Works

Accurate. Granular. Fast.

Sentisum uses the latest advances in natural language processing to analyze your calls, chats, emails, and survey results.

It doesn't tag tickets like a human. We're slow and make mistakes.

Our AI is the opposite, even at huge scales it understands the nuances of complex speech and text.

You'll have detailed tags and trend analytics on the drivers of sentiment—whatever the support channel.

About our Tech

What our Help Scout integration does for you

Analyze Voice of Customer

Your help desk is your largest repository of voice of customer data. SentiSum helps you extract actionable insights with ease.

Identify Trends

SentiSum's AI applies granular tags ticket tags in real time. Use our dashboard to track trends or do root cause analyses.

Query Your Tickets

With our latest AI tools, you can ask any question you want and get an answer.

Instant answers, infinite insights

Say goodbye to manually digging through data or waiting on reports. Get quick, meaningful answers about your customer experience with SentiSum. It's as easy as asking a question.

Automated analysis that truly gets your customers

SentiSum's powerful AI analyzes and tags every customer conversation across emails, chats, phone calls, surveys, and reviews in 100+ languages, providing you with valuable insights such as sentiment, reason for contact, and more

Efficient support with real-time analysis

Utilize SentiSum's real-time analysis to smartly prioritize, route, and escalate customer queries based on sentiment, urgency, and contact reason.

What's the impact?

Quantify & confirm assumptions

Reduce weekly reporting time by 20x

Understand and tackle friction points

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Is your AI accurate, or am I getting sold snake oil?

The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.

Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.

We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.

Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-week trial