This week's podcast guest, Charlotte Spain, heads the 'rider happiness' team at Buzzbike.
In the past year, Charlotte and her team have grown customer service at the thriving startup into a mature, customer obsessed function.
She's built an internal brand around customer service, championed the role as a long-term career, and placed the department at the strategic heart of the company where it influences marketing, operations and customer happiness.
In this episode, we look at best practice from Buzzbike so that you can get inspired.
You'll find out:
Within 6 months we managed to reduce our average response time from 4 hours to just outside of 15 minutes, which equals world class service!—Charlotte
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