Traditional tagging methods give inaccurate and generic results.
With SentiSum, every conversation will be tagged with unparalleled detail so you can drive efficiency and improvement as you scale up.
Gousto's contact centre automates the tagging of 100,000 tickets per month. Those tag insights have power Gousto's automation strategy and now drive company-wide feedback-improvement loops.
SentiSum leverages machine learning to tag support conversations. We build every customer a customised AI engine so it's accurate, even at a granular level. You'll know exactly what's driving customer contact—even on voice calls.
"We've saved hours of manual sorting of free customer text while simultaneously achieving an objectivity which previously eluded us."—Sean Mckee, Director of eCommerce
You can trust accurate tags to guide your automation strategy. Here are just three examples.
SentiSum's insights dashboard makes reason for contact reporting simple. Drivers of refunds, compensation, basket abandonment and more become easily accessible company-wide.
"SentiSum helps us understand our customers feedback instantly, identifying key issues in our customer journey and take action to fix them."—Head of customer support at the UK's leading online tyre retailer
"The free trial helped us overcome the worry that the AI wouldn't be as accurate or granular as promised in our unique business context."—Director of Customer Service, Gousto