Free · Delivered in 48 hours · No data connection needed

What's breaking. What it costs. Who fixes it.

Enter your details. We'll analyze your public customer signals and deliver a diagnostic with top issues, root causes, and the team that should own each fix.

Built by the team behind SentiSum's AI engine

Used by CX teams at JustPark, Schuh, Gousto

Sample output

Here's what we found for one company using public signals alone.

This is just the starting point. When we connect your internal support data tickets, chats, calls the diagnostic goes 3-4x deeper.

Top Retention Risks

3 Critical

Checkout flow abandonment

2,340 mentions · Severity: Critical

Return policy confusion

1,820 mentions · Severity: High

Delivery ETA inaccuracy

1,140 mentions · Severity: High

Root Causes

3 Critical

Payment gateway timeout on mobile

Origin: Product · Impact: Revenue

Return policy not shown at purchase

Origin: Policy gap · Impact: Trust

Carrier API data lag (3-6 hrs)

Origin: Operations · Impact: CSAT

Who Fixes What

3 Critical

Engineering

Fix payment gateway timeout on mobile checkout

CX Ops

Add return policy to post-purchase email flow

Logistics

Upgrade carrier integration for real-time ETA

Built entirely on public customer signals. Internal support data typically surfaces 3-4x more.

How it works

Two ways to get your diagnostic.

Public Signal Diagnostic

Delivered within 48 hours.

Enter your domain

We pull reviews, forums, and social mentions across every platform your customers use.

Kyo analyses everything

Our AI engine identifies issues, traces root causes, and maps each fix to the team that owns it.

Your diagnostic lands

A report your leadership team can act on — no analyst required.

Internal Data Diagnostic

Requires a 20-minute scoping call.

We scope your data together

Support tickets, chats, calls, surveys, AI agent logs — we find where the signal lives.

Kyo reads your conversations

Every conversation analysed. Root causes traced. Issues ranked by volume and revenue impact.

You see the full picture

Everything the public diagnostic finds — plus 3-4x more from your internal data.

Common questions

Before you ask.

What data do you use?

For the public diagnostic: reviews, forums, social mentions, and any publicly available customer feedback. For the internal diagnostic: support tickets, chat transcripts, calls, surveys, and AI agent conversations connected via a 20-minute scoping call.

How long does it take?

The public diagnostic is delivered within 48 hours. The internal diagnostic depends on data scoping but typically takes just a few days.

What's the difference between public and internal?

The public diagnostic analyses what your customers say openly reviews, social, forums. The internal diagnostic analyses your actual support conversations. Internal data typically surfaces 3-4x more issues, including ones that never appear publicly.

Is my data safe?

SentiSum is GDPR-compliant and SOC 2 Type 2 certified. Your data is never shared, never used to train models, and deleted on request.

What's breaking. What it costs. Who fixes it.

Here's what we found for one company using public signals alone.

Two ways to get your diagnostic.

Before you ask.

What data do you use?

How long does it take?

What's the difference between public and internal?

Is my data safe?

You know something's off. This tells you exactly what, why, and who fixes it.