Our SurveyMonkey sentiment analysis integration.
Get granular insights on your customer surveys with our SurveyMonkey text and sentiment analysis tool.
What our SurveyMonkey analytics integration does
Improve agent productivity
Auto-triage support queries to the right team in real-time and reduce your average handle time
Extract valuable insights
Make your ticket tags accurate and granular, and then turn those those into easy-to-access insights
Improve CX and sales
Automatically prioritise important customer queries based on urgency, risk, and sentiment
Accurately automate tagging at a granular level
SentiSum automatically tags every survey result with detailed topics and sentiment.
You'll have valuable insights at your fingertips, which you can use to drive improvements business-wide.
Collaborate against customer friction
With automated daily reporting, customisable views and company-wide access to insights, everyone can work together easily to tackle the drivers of customer frustration.
What's the impact?
Quantify & confirm assumptions
Reduce weekly reporting time by 20x
Understand and tackle friction points
Try SentiSum today
Democratise voice of the customer insights across your company