Player support analytics for gaming
Monitor the topics your players really care about
With automated tagging and sentiment analysis, you can keep an eye on the hot topics your players are raising in real-time.
Pick up on bugs as soon as players flag them
Natural language processing automatically picks up on support conversations mentioning bugs.
Auto-route complaints straight to relevant teams
Automatically prioritise and route tickets to relevant teams to resolve issues quickly, without long-winded triage processes.