Player support analytics for gaming

Uncover player sentiment in real-time, auto-route bug reports and track support tags over time.

“Some platforms don’t do a great job at displaying patterns, but Sentisum provides insights into hills and valleys when analysing inbound traffic patterns, ticket velocity, threshold and sentiment.”

Trusted by the customer service leaders of the world's most data-driven companies

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Monitor the topics your players really care about

With automated tagging and sentiment analysis, you can keep an eye on the hot topics your players are raising in real-time.

Pick up on bugs as soon as players flag them

Natural language processing automatically picks up on support conversations mentioning bugs.

Auto-route complaints straight to relevant teams

Automatically prioritise and route tickets to relevant teams to resolve issues quickly, without long-winded triage processes.

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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