Player support analytics for gaming

Uncover player sentiment in real-time, auto-route bug reports and track support tags over time.

“Some platforms don’t do a great job at displaying patterns, but Sentisum provides insights into hills and valleys when analysing inbound traffic patterns, ticket velocity, threshold and sentiment.”

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Monitor the topics your players really care about

With automated tagging and sentiment analysis, you can keep an eye on the hot topics your players are raising in real-time.

Pick up on bugs as soon as players flag them

Natural language processing automatically picks up on support conversations mentioning bugs.

Auto-route complaints straight to relevant teams

Automatically prioritise and route tickets to relevant teams to resolve issues quickly, without long-winded triage processes.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

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